Job Description

RECEPTIONIST

General Description

Receive, assist and direct clients in accessing the appropriate service in a courteous, efficient and effective way.
Provide general  assistance  to  the  management  team  and  project  a  positive  and  friendly  image  to clients and other visitors, either in person or via the telephone.

Responsibilities

Ensure an  effective  and  efficient  reception  service  is  provided  to  clients  and  any  other visitors  to  the    Acknowledge  a  client  arrival  at  the  desk  within  2-3  minutes  of arriving, if the situation is unmanageable at the time due to the number of clients waiting then advice  the  clients  in  the  queue  you  will  assist  them  soonest  possible  and  call  for assistance.
Deal with all general enquiries, explain procedures and make follow-up appointments.
Be aware of your surroundings and of clients in the waiting room: be in a position where you are able to note which client has not be served and direct them to the offices they need to visit.
Be aware of which staff are currently on duty and whether they have arrived. If the staff has not arrived, call him/her and inform they are on duty and clients are waiting for them
Receive and make telephone calls as required. Phone must be answered within 6 rings and no more. Take messages, ensuring accuracy of detail and prompt appropriate delivery. Be polite and helpful at all times. If the client’s behavior becomes unacceptably abusive refer the call to your supervisor. Don’t ever shout or respond in a rude manner to the clients.
Advice clients of relevant charges for relevant services, show direction to the next station that the client would wish to be served.
Ensure that all clients’ information is registered onto the computer system promptly and accurately as It is the responsibility of the receptionist.

Qualifications

A diploma  course  in  public  relation,  communication,  business  administration  or  any related course.
Must have strong analytical and communication skills, excellent leadership qualities.
Ability to work with minimum supervision.
Honesty and integrity
Good interpersonal skills
Computer literate.
Maintains confidentiality

How to Apply

If  you  are  up  to  the  challenge,  possess  the  necessary  qualification  and  experience;  please  send your  Application,  CV,  copies  of  your  academic  testimonials  and  other  relevant  documents  via email to rotich@tutanota.com quoting ‘RECEPTIONIST’ on the email Subject before 26-11-2021.

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