Job Description

RECEPTIONIST / FRONT OFFICE EXECUTIVE

There is an exciting opportunity to join the team at a tented camp located in Karen (near Galleria). We are looking for intelligent, self-motivated, friendly individuals to be the welcoming face for our guests. There are a number of positions available, which for the right candidates, could turn into a full-filling career.

The duties of the job will include, but are not limited to:

- Guest relations and welcoming guests to the camp

- Replying to reservation and travel emails

-  Room bookings and allocation

-Briefing guests about the facilities at the camp and checking them into rooms including helping with luggage

- Answering guest enquiries in person, via phone and email

-Preparing guest accounts

-Taking payment for guest accounts & cash management

-Liaising with other staff re occupancy, special requirements for guests

-Preparing daily paperwork for the accountant

-Keeping the reception, shop and work area tidy

-Directing guests/suppliers within the camp if they need to see other departments

-Booking transport, onward accommodation, safaris enquiries

-Contributing to the marketing team on possible campaigns, social media posts, exploring new markets, email campaigns, etc

There are currently two reception shifts, one from 06:30 to 15:30, and the second from 15:00 to midnight, and applicants will be expected to rotate across these shifts on a rotating roster. It is also possible that there will be a need to fill the onvernight shift from time to time.

The full-time salary will be in the region of 35,000 Kenyan Shillings net (inclusive of housing allowance, transport, etc), and will be payable on the last day of the month. There will be one off day per week, which will be agreed based on the roster (this is unlikely to be Saturday or Sunday).

PLEASE APPLY IF:

-You have interest or experience in the tourism and hospitality industry

-You have qualifications or experience which would lead us to think you would be suitable for this job

-You have a bubbly and out-going personality, and like dealing with people

-You can work weekends, and hours expected in the tourism industry

HOW TO APPLY:

1. Send an email with the position you are applying for as the subject.

2. Please include a cover letter, along with a CV of no more than three pages sent to employ@wildebeesttravels.com before 5pm on FRIDAY, 15 MARCH 2019.

3. Please do not send any other attachments.

4. You must state your expected salary in your cover letter.

5. Please check you have attached your letter and cv before pressing send.

6. You will receive an automated reply to let you know we have received your application. We will only contact applicants who we will be inviting to interview.

7. We do not take employment enquiries via phone or social media, and unfortunately late applications will not be considered.

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