Job Description

Resolution Insurance Client Relations Executive Job in Kenya 2019

Career Employment Client Relations Executive Nairobi Kenya May 2019 

Resolution Insurance Company Ltd is a general insurer offering innovative and responsive insurance solutions.

We have learned to adapt in this constantly changing society, and develop comprehensive products that are relevant to our clients. We currently have over 60,000 members in our fold and have partnered with over 500 medical service providers across East Africa; a strong network of hospitals, clinics and doctors.

The Resolution Insurance brand is energetic and trendy.

In pursuit of our ambitious growth plan, we are looking to fill the position below:

Client Relations Executive – Contractual

The Client Relations Executive’s overall purpose is to ensure prompt resolution of client queries by acting as a liaison between clients and the company.

The jobholder is expected to demonstrate commitment and loyalty and perform all duties in accordance with the organization’s office routines and procedures, keeping in mind the overall business objectives.

Key Responsibility Areas:

1. Receive telephone calls and visiting clients with decorum, identify their needs and accord them necessary assistance.

2. Receive, record and sort incoming and outgoing mail and parcels to the correct destination.

3. Receive, log, respond and follow up client queries and complaints to their satisfaction and within the stipulated period.

4. Identify and escalate priority issues.

5. Obtain customer information and update member contact records and changes in the existing databases.

6. Preparation and analysis of relevant reports.

7. Ensure that stipulated customer service standards are maintained for our retail business.

Qualifications and Experience:

Essential

 Diploma in a business related field.
 6 months working experience in a busy front office position.
 Experience working in a busy switchboard.
 Excellent communication and interpersonal skills.

If you believe you are a team player and would be a valuable resource to this ever growing brand, kindly send your updated CV listing 3 referees and availability should you be offered the position to hr@resolution.co.ke by Close of Business on Tuesday, 30th April 2019.

Ensure you quote the position title – Client Relations Executive – on the email subject.

Only shortlisted candidates will be contacted.

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