Summary:

• Must be unflappable with the ability to handle multiple priorities and projects effectively and on a timely basis. He/ she should be a source of ideas and be proactive when it comes to supporting and enhancing the brand.


• Assist develop menus, food purchase specifications and recipes


• Assist develop and monitor food and labour budget for the department.


• Maintain highest professional food quality and sanitation standards.


• Leads the guest complaint recovery process to achieve 100% guest satisfaction prior departure

Responsibilities

• Maintain a professional and high-quality service-oriented environment at all times.


• Works with food and beverage staff to ensure proper food presentation and proper food-handling procedures


• Achievement of financial goals in revenue, expenses and profit


• Guest comments survey results and quality/ efficiency of guest complaint follow up/ recovery.


• Quality of overall staff development, guarantee that training plans are carried out and recorded in a manner as set by the company.


• Participates in the elaboration of the hotel’s F&B standards and procedure. Is directly responsible of their implementation and respect from the team members


• Confirm daily specials and new menu additions with the Executive Chef.


• Manage the food and beverage service provided in each outlet; coach employees on effective service techniques.


• Fully responsible for guest complaint follow up and guest complaint recovery process


• Schedules periodic food and beverage service staff meetings to ensure correct interpretation of policies and obtain feedback from staff members


• Monitors activity regarding discounts, billing instruction and compliance with hotel credit policy


• Plans and co-ordinates in-house activities with relevant division heads


• Assist in developing, implementing and evaluating cost effective F&B budget and business plan to ensure optimum guest satisfaction, sales maximisation and profitability on an on-going basis


• Ensures that all company discount and rebate policies are adhered to


• Shifts priorities and goals as work demands change


• Prioritizes tasks effectively to ensure most important tasks are completed on time


• Perform other hotel-related duties as required

Requirements

• Degree or Diploma in Food and Beverage from a reputable College or University.


• 2 years previous experience as Restaurant Manager in a 4* hotel.


• Good working knowledge of hotel computer applications.


• Experience in banqueting will be an added advantage


• A passion for delivering exceptional levels of guest service.


• Able to work flexible hours.