Job Description

Restaurant Supervisor (Bistro)

Location: Lavington, Nairobi

A fusion of classical French and bistro-style food restaurant, is recruiting for a Restaurant Supervisor to join their team.

Job Summary: Responsible for coordinating daily restaurant management operations, delivering superior food and beverage service and maximizing customer satisfaction and responding efficiently and accurately to restaurant customer complaints.

Duties and Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations


• Deliver superior service and maximize customer satisfaction


• Respond efficiently and accurately to customer complaints


• Participate in development of the restaurant’s budget


• Regularly review product quality and research new vendors


• Organize and supervise shifts


• Appraise staff performance and provide feedback to improve productivity


• Estimate future needs for goods, kitchen utensils and cleaning products


• Ensure compliance with sanitation and safety regulations


• Manage restaurant’s good image and suggest ways to improve it


• Control operational costs and identify measures to cut waste


• Create detailed reports on weekly, monthly and annual revenues and expenses


• Promote the brand in the local community through word-of-mouth and restaurant events


• Recommend ways to reach a broader audience (e.g. discounts and social media ads)


• Train new and current employees on proper customer service practices


• Implement policies and protocols that will maintain future restaurant operations

Requirements

• Degree/Diploma in Business Administration, Hospitality Management or culinary schooling is a plus


• Proven work experience as a Restaurant Supervisor, Restaurant Team Leader or similar role


• Hands-on experience in customer service


• Acute financial management skills


• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff


• Problem-solving aptitude


• Proficient in MS Office and familiarity with restaurant management software


• Excellent organizational and leadership skills


• Strong people and motivational skills


• Outstanding communication (verbal and written) and interpersonal skills

Deadline: Interested parties should send their online applications on or before 17th May 2021.

Correspondence: Applications and detailed CV to be submitted online at http://goo.gl/T8sryH.

We thank all applicants for their interest in this position; however, only suitable candidates will be contacted to continue the application process.

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