Retail Store Manager (Toys)

  • Published date: March 11, 2021
  • Category: Retail, Fashion & FMCG
    • Location: Nairobi, Nairobi
  • Jop type:
  • Salary: Ksh Not mentioned
  • Company name: Wisen HR

Job Description

Location: Ngong road, Nairobi

Our client, a retail and distribution company, is looking for an experienced Retail Store Manager to organize and oversee the operations of a number of stores. 

Job Purpose: Responsible for the overall success of the stores by setting targets, supervising store employees and ensuring they are attained.

Key Responsibilities & Duties

  • Develop business strategies to raise the company customers’ pool, expand store traffic and optimize profitability

  • Set standards and objectives for different stores and departments

  • Analyze sales and revenue reports and make forecasts

  • Optimize and oversee operations to ensure efficiency

  • Prepare and control the store’s budget aiming for minimum expenditure and efficiency

  • Monitor stock levels and purchases and ensure they stay within budget

  • Ensure the store fulfils all legal health and safety guidelines

  • Meet sales goals by training, motivating, mentoring and providing feedback to sales staff

  • Ensure high levels of customers satisfaction through excellent service

  • Ensure compliance with company’s policies and operational guidelines

  • Maintain outstanding store condition and visual merchandising standards

  • Plan and oversee in-store promotional events or displays

  • Report on buying trends, customer needs, profits etc

  • Propose innovative ideas to increase market share

  • Report to senior management on progress and issues

  • Assist upper management in decisions for expansion or acquisition

  • Conduct personnel performance appraisals to assess training needs and build career paths

  • Deal with all issues that arise from staff or customers (complaints, grievances etc)

  • Keep abreast of market trends to determine the need for improvements in the store

  • Be a shining example of well behavior and high performance


Key Requirements

  • Proven experience as area manager, store manager, assistant manager or similar managerial role

  • Knowledge of retail management best practices

  • Sound understanding of optimization of store operations and standards for success

  • Strong commercial awareness with a strategic orientation

  • Excellent problem-solving abilities

  • Outstanding communication and interpersonal abilities

  • Excellent organizing and leadership skills

  • Analytical mind and familiarity with data analysis principles

  • Excellent knowledge of retail management software

  • Degree in business administration, retail management or similar field

Deadline: Interested parties should send their online applications on or before 18th March 2021

Correspondence: Applications and detailed CV to be submitted online at

We thank all applicants for their interest in this position; however, only suitable candidates will be contacted to continue the application process.

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