We are pleased to announce the following vacancy in the Digital IT Department within the Technology Division. In keeping with our current business needs,

we are looking for a person who meets the criteria indicated below

Detailed Description

Reporting to the Manager – Fixed Customer Solutions: Technical Support, the position holder will provide support and maintenance of all passive and active components of FTTX network.

Roles and Responsibilities

• To be a Single Point of Contact for Safaricom Fiber infrastructure Faults and Ensuring restorations are done to the original build specification.


• Providing Excellent Customer Experience by scheduling visits to resolve service issues for FTTH customers and ensure the contractors adhere to stipulated code of conduct at customer premises.


• Performing Network acceptance according to agreed Guidelines and checklist following the Delivery Milestones for Provisional, Operational and Final acceptance.


• To offer Fault Diagnosis, Prioritization, Oversee the resolution process, verify service restoration and provide root cause analysis of failure.


• To give Monthly preventive maintenance reporting and scheduling regular inspection of fiber and PM activities together with contractor.


• Analysing the risk and Propose Fiber Relocation Plans in case of Road, water & sewerage expansion, Power Utilities, new building facilities and checking for Geological changes that will affect the current locations of fiber.


• Ensuring fiber network Resiliency and availability by Performing and documenting disaster recovery tests.


• Ensuring all maintenance works is done according to Safaricom Health & Safety policies and change Management process.


• Providing spares and materials forecast for maintenance works and overseeing Spare’s usage and availability in correct specification, Quantity and storage.


• Performing regular on ground Audits to maintain accurate database and NQMs on Fibre routes, Duct Usage, Manholes, cable usage, fiber cores utilization and labelling.


• To provide proper Supplier management to ensure lower MTTR through temporary restoration to bring up service within SLA and close on Permanent restoration.


• Working closely with Fiber Planning and implementation teams on new fiber works in the Region and Confirm the As-built network is per the work package.


• Managing spend associated with Maintenance projects by developing Opex savings initiatives.


• To act as the Safaricom representative in the Region towards the general public and local authorities (County Governments, KENHA, KURA, Railway) Landlords and other 3^rd parties in managing permits and right of ways.


• Liaising with Safaricom Security teams in apprehending vandalisms.


• Safaricom Security teams in apprehending vandalisms.


• Ensure availability of devices and services on the GPON access network.


• Participate in projects as assigned


• Core IP transport and access network support and optimization


• Perform BNG, OLT node and service integration and acceptance


• Network topology documentation and improvement


• Inventory management of devices, tools and IP parameters (addresses and Vlans)


• Process documentation and improvement.


• Track QOS affecting parameters e.g., utilization and latencies on the core transport and access networks.


• 24/7 support for core IP transport and enterprise networks

 Qualifications