Job Description

Sales & Customer Acquisition Manager Job, Current Sales & Marketing Jobs,

Position: Sales & Customer Acquisition Manager

Location: Nairobi

Job Description

The job holder reports to the Cloverfield Operations Manager and will generally take a leadership role in sales and customer acquisition initiatives in electricity and connected village services including but not limited to sales forecasting, attracting, recruiting, retaining and engaging new customers, customer relations management, new products development as well as management of the sales agents and customer acquisition agents teams.

Qualifications 

Function / Market & Industry Knowledge / Business Acumen / Process working

• Knowledge about and understanding of trends and challenges for the industry


• Basic understanding of key concepts in construction management, civil and electrical engineering, and power systems.


• Business administration competence and sales and customer management skills


• Overall knowledge and understanding of business processes and interdependencies


• Demonstrates openness to change and ability to manage complexities


• Ability to advocate and provide policy advice on sales and customer management


• Ability to promote integrity and business ethics; demonstrate mature judgment, trust and open communication; ability to ensure effective team work, collaborative behaviour and team spirit


• Ability to develop collaborative and harmonious relationship with external partners and vendors at the senior level.


• Ability to design, build and populate management systems and dashboards


• Excellent communication and negotiation skills to persuade and influence others


• Ability to multi-task and prioritize work schedules


• Willingness to travel

Skills & Competencies

• Performance tracking


• Negotiation and conflict management


• Strategic Thinking & Technical understanding


• Communication Proficiency &


• Risk management


• Change management


• Organizing, documentation and presentation


• Motivational, exceptional people handling and Team Player


• Troubleshooting & problem solving & analysis


• Customer focus & Stakeholder management


• Cross-cultural / global issues knowledge and understanding,


• Business ethics


• Knowledge and analysis of financial statements scrutiny


• Driven to excel, and perform; not a 9-5 mentality


• Comfortable with ambiguity


• Sunny disposition and good sense of humor


• Self-starter with excellent organizational and planning skills Good communicator


• Ability to cope with and handle stressful situations.


• Extremely self-motivated, confident, creative, disciplined with attention to detail.


• Ability to work independently in a fast-paced, constantly changing environment.

Educational /Professional background / Work experience

• Master’s in Business Administration (Sales/ Marketing)


• Bachelor’s Degree in sales & marketing or any business related field.


• At least 5 years of sales, marketing and market development experience in Base of the Pyramid (BOP) Rural communities in the renewable energy, 3 years being in management position.


• Intimate knowledge of rural BOP markets in Eastern Africa.


• Knowledge of effective marketing and communication strategies for this market. Understanding of market development and growth of renewable energy in the rural BOP level


• Aware of the latest market trends and shifts, as well as projections for the future


• Certified sales & marketing manager (CSMM) certification highly desirable


• Possession of a driving license is an added advantage.

Computer Literacy

• Excellent computer skills- Microsoft Office package especially (Access), ERP – (CRM & Order Management Systems)


• Proficient in productivity tools: InDesign, PhotoShop, Google Apps, Asana, Slack

Responsibilities

Sales

• Meets marketing and sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions


• Determines annual and gross-profit plans by forecasting and developing annual sales quotas for regions; projecting expected sales volume and profit for the companies services; analyzing trends and results; establishing pricing strategies; recommending selling prices; monitoring costs, competition, supply, and demand


• Ensures the delivery of an excellent quality sales service against Key Performance Indicators.


• Monitors and reports on KPI’s, derive performance insights from weekly dashboards, and support optimization of the metrics and programs across global markets.

Customer Acquisition

• Improves current customer acquisition processes and establishes repeatable customer acquisition processes that will be used in other countries as the company expands


• Improves product marketability and profitability by identifying, and capitalizing on market opportunities; coordinating the expansion of customer base


•  Provides information by collecting, analyzing, and summarizing data and trends

• Establishes and drives customer segmentation


•  Drives all aspects of performance for customer engagement across email, web content, product and digital media in partnership with the execution teams


• Identifies opportunities to increase revenue and acts on them to develop ARPU across the business

Customer Relationship Management

• Defines the customer segmentation approach and triggers programs to engage customers across their engagement with the company’s products and brand


• Ensures appropriate identification and responses to risks within the company


• Coordinates efforts to foster awareness and understanding of key risk management concepts within the business line


• Meets and defines goals to drive ongoing engagement, expansion, retention and loyalty in the company’s customer base.


• Engages with the company’s customers and community leaders on a regular basis to ensure understanding of the customer base and coherence with the brand strategy.


• Sustains rapport with key customers by making periodic visits; exploring specific needs; anticipating new opportunities


• Responsible for all customer interaction and engagement


• Works with communities in a holistic manner to influence key decision making and alleviate areas of community conflict and resistance

Consumer Marketing

• Collaborates with integrated marketing campaigns, product marketing, digital media, sales, customer success, marketing operations and field marketing teams to lead program execution.


• Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.


• Identifies marketing opportunities by identifying consumer requirements by way of defining the consumer market, competitor’s share, and competitor’s strengths and weaknesses; forecasting projected business; establishing targeted market share

Overseeing initiatives to attain sales targets

• Puts in place interventions to meet the diverse needs of residents and stakeholders


• Manages marketing and sales personnel by onboarding, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.


• Develops and mentors customer engagement talent to meet the talent needs of the organization

New Product Development

•  Developing and rolling out of new products and services in the target market

Health and Safety

• Ensures that the team complies with the Health and Safety guidelines and follows good housekeeping rules


• Ensures that the workstation and that of the team members are set up correctly for my individual and team requirements respectively.


• Ensures that the working area and that of the team members are free from slip and trip hazards.


• Attends all HSE training requested by management and


• Creates health and safety awareness to all Sales and Customer acquisition teams

How to apply

Send CV to hello@powerhive.com by 7th Dec 2020

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