Sales Support Manager at Jinko Solar Co., Ltd
- Published date: January 4, 2021
- Category: Sales
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- Location: Nairobi, Nairobi
- Jop type:
- Salary: Ksh Not mentioned
- Company name: Jobs in Kenya
Job Description
Responsibilities:
- Provides overall support to sales, operations, logistics, internal peers and order execution with clients
- Reviews and processes purchase agreements with high level of accuracy, supports sales in case of changes to be done in CRM (salesforce.com)
- Provides timely follow-up to customers, order fulfilment, sales managers, and internal peers
- Interacts with clients in a clear and professional manner
- Collaborates with accounting department to resolve outstanding AR issues and client credit availability, taking into consideration existing orders and deliveries
- Sales data consolidation and analysis
- Sales Support and Order Processing:
- Support Sales in maintaining customer data in CRM and SAP
- Support Sales in contracting and getting contract executed
- Liaises with internal departments and external logistics service providers to ensure shipment and delivery of shipment documents
- Works with customer and internal departments to facilitate payment as to defined payment terms inclusive payment reminders
- Monitors and checks delivery of orders, provides status updates and confirm delivery schedules
- Maintains and updates internal documentation and ensures high data accuracy in ERP (SAP)Updates internal peers and customer about order fulfilment status
- Monitors order fulfilment process inclusive delivery and analyses and helps to solves logistics issues
- Assists in developing logistics plans and procedures
- Always ensures high customer satisfaction
- Always ensures compliance of internal processes and policies and external regulations
Profile:
- Degree in business or engineering
- Experience in sales support in a comparable industry
- Good knowledge of sales support processes
- Proficiency in English
- Good knowledge and experience of CRM salesforce.com
- Knowledge of SAP ECC 6.0
Method of Application
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