Job Description

Job Description/Requirements

Department    Restaurant & Bar
Reports To    Restaurants & Bars Manager

GENERAL JOB DESCRIPTION
Primarily responsible to provide security and safety of the guests, staff and the establishment at all times. You will be familiar and comply with the establishment’s standards and procedures.
Also watch for unusual, illegal or dangerous activities occurring on the premises.
Patrol all areas of the property and assist guests with room access if required during the shift. Able to monitor Closed Circuit Televisions (CCTV), perimeter alarm system, duress alarms, and fire & life safety systems.

KEY PERFORMANCE & EVALUATION AREAS
•    Follow safety and security policies and procedures at all times.
•    Patrols properties interior ground and back off the house area.
•    Patrols hallways, parking lots, stairwells, lobbies, bars and restaurants.
•    Ensures all guest room doors are closed and all public access doors locked.
•    Ensures all properties security alarms and CCTC camera are on and functional.
•    Might spend all or part of his shift watching the CCTV monitors for any suspicious activity, and report to the superiors and local authorities in case of any suspicious activity.
•    Responsible for maintaining clear and concise logs of all daily occurrences, suspicious activity.
•    Responds to guest requests quickly and courteously as reported by night shift staff.
•    Respond to accidents, contact EMS or administer first aid/CPR as required.
•    Assist guests/employees during emergency situations.
•    Notify appropriate individuals in the event of accidents, attacks, or other incidents.
•    Security officers will also need to evict loiterers or trespassers from time to time.
•    Escort Guests and Employees from the bar or pub and occasionally guests becomes intoxicated or combative.
•    Escort any unwelcome persons from the property without interrupting the orderly flow of property operation.
•    Lock property entrances when required.
•    Conduct daily physical hazard inspections.
•    Performs all duties in a safe manner and reports all accidents to supervisor immediately.
•    Maintains safety and security of guests at all times.
•    Adheres to key control policy and procedures according to the set standards of the hotel.
•    Assist in training new joiners on the job.
•    Attend phone calls with proper telephone etiquette and standard greetings.
•    Provide handover the morning shift supervisor and the night check-list.
•    Attendants any departmental meetings or training as per the schedule.
•    Any other duties assigned by the superior or management.

KEY PERFORMANCE INDICATORS (KPI’s)
•    Excellent verbal and written communication skills.
•    Excellent interpersonal, negotiation, and conflict resolution skills.
•    Excellent organizational skills and attention to detail.
•    Strong analytical and problem-solving skills.
•    Ability to prioritize tasks and to delegate them when appropriate.
•    Ability to act with integrity, professionalism, and confidentiality.
•    Thorough knowledge of employment-related laws and regulations.
•    Proficient with Microsoft Office Suite or related software

EDUCATION & TRAINING
•    2 to 4 years of experience in similar role in a hospitality environment.
•    A diploma in hotel management, or a certificate /diploma in F&B Service from a recognized tourism industry.
•    A relevant degree is an added advantage.
•    Certified on CPR or first aid as required on the local authority is a added advantage

ABILITIES
•    Ability to comply with all Food and Beverage brand standards.
•    Able to work constructively in a fast-paced work environment.
•    Able to maintain a calm, professional and supportive demeanor under pressure.
•    Able to be a proactive, problem solving, team player.
•    Able to create a positive working environment among the staff.
•    Able to be a mentor towards other staff members.
•    Able to work varying shifts and days as business needs dictate.                
•    Able to multi task.                                   
•    Able to meet deadlines.                               
•    Able to meet financial targets.
•    Willingness to develop team members and self.
•    Flexibility to respond to a range of different work situations.
•    Passion for delivering exceptional levels of guest service.

Candidates must be able to present the following documents:
1. Up to date Certificate of Good Conduct,
2. Valid NHIF card.
3. Valid NSSF card.
4. Health Clearance Certificate.
5. Certificate of Service from previous employers
6. Education & Training Certificates where applicable
    
Disclaimer:    This job description reflects the management’s assignment of essential functions; nothing herein restricts the management’s right to assign or reassign duties and responsibilities to this job at any time.

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