Job Description

Job Vacancies: Villa Attendants (2)

Job Location: Segera, Laikipia County

Reporting To: HOD Housekeeping

Goals and Objectives: This position of Villa Attendant will execute housekeeping operational standards in all relevant areas.

He/she will follow standards / procedures within the housekeeping department which meet the requirements and exceed the expectations of our guests and will play a pivotal role in making the Segera housekeeping offer a world class standard.

This position will assist in the execution of procedures to ensure proper maintenance of all housekeeping areas. Villa
Attendant must ensure in all housekeeping areas the highest standards, professionalism & a level of consistency that ensures

Segera’s reputation and values are upheld at all times.

Duties and Responsibilities

• Advise the HOD of any guest related issues including requests and complaints and ensure that they are addressed immediately.


• Training and supporting Junior Villa Attendants when required to.


• To work within the daily arrival/departure and occupied operational process in housekeeping timorously.


• Ensure all operating procedures and high cleaning standards within all housekeeping areas including villas, picnic set-ups, and main areas are maintained at all times.


• Understand standards as set by Segera and maintain them as documented in the housekeeping standards


• Ensure you understand the usage and application of cleaning and chemical processes.


• Ensure cleanliness and hygiene at all times in all areas of housekeeping and surrounds. This must be maintained in accordance with set standards.


• To control and ensure care for all villa linen according to set standards and procedures


• Liaising with HOD Housekeeping, Experience Host and peers to ensure open channels of communication and
  optimum working relationships.


• Report any stock discrepancies to the HOD as and when noticed by you


• Ensure care is taken of all assets and any breakages or theft are recorded and reported to the HOD and Experience Host to be addressed immediately


• Ensure follow up on all requests – i.e. Maintenance requests, guests requests, in-villa F&B and housekeeping stocks


• To assist with housekeeping in guest areas, dining room and pool area according to set standards.


• Ensure that correct procedures of garbage separation are abided to in all housekeeping areas and daily procedures of disposal are adhered to.


• To work according to a set roster, leave plan and work schedule


• Attend and be receptive to staff development and training by ensuring a high level of standards are met and
  maintained.


• Ensure loyalty and commitment to Segera is executed in all areas of your work and in communicating with guests.


• Close attention to detail on all matters and in all aspects of this position.


• Any other duty which may be assigned by the management from time to time.

Qualifications

• Proven experience in housekeeping department with a minimum period of 5 years in a 5-star lodge/retreat/hotel


• Strong interpersonal and communication skills with a passion for service


• Excellent organizational and multitasking abilities


• Must have a certificate of good conduct


• Willingness to learn Segera standards


• Flexible and solution driven


• Work well under pressure

How to Apply

Any person willing to be considered to this position is required to submit application letter together with copies of relevant certificates, testimonials/references through hrsegera@segera.com to reach the Human Resource Manager on or before 11th October 2021.

Only successful candidates will be contacted.

Segera is a founder member of the Long Run Destinations. For more information on the global network of Long Run
Destinations and the Zeitz Foundation see www.thelongrun.com and www.zeitzfoundation.org.

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