Job Description

Senior Analyst.Customer Systems Delivery Job vacancy at Kenya Airways

The Analyst provides strategic business analysis services to business partners. Manages business requirements through design and delivery and implementation. The focus being to work closely with the business units to gain in-depth understanding of customer’s business strategy, processes, services, roadmap and the context in which the business operates. This role will be key to understanding the documenting capabilities needed to address business challenges.

Differentiators:

• Extensive experience at producing portfolio road maps, project initiation documents and business requirements documents for specific business areas and IT enabled projects.


• Extensive experience managing the traceability of requirements through the project life cycle.


• Hands on project management experience and delivery of IT enabled projects end to end.


• Deep experience managing IT sourcing processes from market to contract approval.


• Hands on experience in writing business cases.

• The successful candidate will be expected to:

• Develop and plan own daily and monthly activities and those of the business stakeholders related to IT automation and business process review.

• Analyze business operations to understand their strengths and weaknesses to determine opportunities for improvements.


• Conduct research on software and hardware products to justify recommendations and to support purchasing efforts.


• Lead the assessment of business needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to prioritize immediate business needs and recommends options, risks, and cost vs. benefits.


• Lead development and communicate business requirements and functional specifications for the design and implementation of business solutions.


• Responsible for the development of the business case and perform cost-benefit and return on investment analysis for proposed systems to aid management in making implementation decisions.


• Make design decisions related to the capacity to automate. Decide on the extent to which business processes can be automated within time, scope and budget.


• Assess the risks of various solutions and prioritize competing business demands


• Obtain key inputs from Solutions architecture teams and identifies solution interdependencies.


• Collaborate with IT Project Managers in the planning, design, development, and deployment of new applications, and enhancements to existing applications.


• Perform in-depth tests, including end-user reviews, for modified and new systems.


• Provide on-going support to requirements changes and enhancements on IT system during system maintenance period.


• Proactively resolves IT customer satisfaction issues.


• Constantly look out for ways to improve business practices and efficiencies.


• Resolve Business Process automation problems, arising from manual to automatic migration.


• Manage ongoing relationship with business partners to drive satisfaction with IT.

Qualifications

• Bachelor’s degree in Technical field.


• Certification in Business Analysis e.g. CBAP™


• Demonstrated ability to communicate in both verbal and written communication.


• Demonstrated analytical skills, process analysis and documentation.


• Experience conducting cost/benefit analysis.


• Ability to prioritize requirements and create prototypes and mock-ups.


• Familiarity with general business functions.


• Critical thinking and problem-solving proficiency.


• Minimum 3 years’ experience in Business Analysis or, 5 years’ experience in Applications Development.


• Demonstrable ability to establish and maintain effective relationships with key stakeholders.


• Excellent organization skills with demonstrable ability to plan and execute plans.


• Ability to understand business constraints & drivers and adapt strategies to address these.


• Ability to work independently and with minimal supervision

How to Apply

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