Senior manager - mcommerce Job vacancy Kenya 2019

  • Published date: February 11, 2019
  • Category: Management & Business Development
    • Location: Nairobi, Nairobi
  • Jop type:
  • Salary: Ksh Not mentioned
  • Company name: Jobs in Kenya

Job Description

Twiga Foods Senior manager mcommerce Job vacancy Kenya 2019 


Career Employment Senior manager Nairobi Kenya Feb 2019 



Twiga Foods






Job Summary


This is a data-driven change management role, and the ideal candidate must be a self-starter with senior management level experience in cross functional teams - sales and tech.



  • Minimum Qualification: Bachelor

  • Experience Level: Mid level

  • Experience Length: 5 years










Job Description



About Twiga Foods

Twiga Foods is a supplier of FMCG and Fresh Fruit and Vegetables (FFV) to vendors in urban African markets. We provide cashless B2B system to serve a distribution network of kiosks, small scale vendors, mama mbogas and more. Our goal is to make high quality goods easily accessible to vendors at a more reasonable cost.

 

About the role

We are looking to recruit a Senior Manager - MCommerce to drive efficiencies and results across our sales process, strategy, growth and mCommerce platform. This is a data-driven change management role, and the ideal candidate must be a self-starter with senior management level experience in cross functional teams - sales and tech. 

You’ll succeed in this role if you enjoy building things from the ground up; you understand the balance between short-term needs and long-term investments; your working style is goal-driven, commands instinct, and decisive.

 

Key Responsibilities

Customer Experience


  1. Build a customer journey that identifies and quantifies key factors for customer success

  2. Design and Implement a delivery system that achieves a seamless order and delivery experience for the customer

  3. Manage all elements of customer satisfaction by providing after sales services and overseeing incoming queries and complaint resolutions


Sales


  1. Drive targets, ensure consistent sales goal setting processes, design sales incentive plans, partner with cross-functional teams and sales leadership

  2. Develop a prioritized project roadmap to achieve a new and to revamp the existing sales management processes and systems

  3. Manage the growth funnel in terms of customer acquisition, activation, retention, referral and revenue

  4. Develop an integrated mCommerce route to market strategy


MCommerce Platform


  1. Oversee mCommerce platform adoption across stakeholders

  2. Develop and implement a strategy that drives organic customer generated orders on the the platform

  3. Analyse platform generated user insights to inform strategy


Leadership & Mentoring:


  1. Provide guidance, mentorship, and leadership to the sales team, enabling them to improve their processes and procedures both internally and customer-facing

  2. Design a customer service agent training program


 

Does this sound like you?


  • Senior leadership experience in mCommerce or eCommerce organizations working cross-functionally with Sales and Tech.

  • Desire to take initiative; lean in with your team; thrive on change and comfortable with ambiguity.

  • Strong communication & interpersonal skills.

  • Strong organizational, analytical, and problem-solving abilities.

  • Strong m-commerce acumen and knowledge of best practices.


 

To Apply

Please forward your CV. We respond to all applications however, only shortlisted candidates will be directly contacted.







 

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