Senior manager - mcommerce Job vacancy Kenya 2019
- Published date: February 11, 2019
- Category: Management & Business Development
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- Location: Nairobi, Nairobi
- Jop type:
- Salary: Ksh Not mentioned
- Company name: Jobs in Kenya
Job Description
Twiga Foods Senior manager mcommerce Job vacancy Kenya 2019
Career Employment Senior manager Nairobi Kenya Feb 2019
Twiga Foods
Job Summary
This is a data-driven change management role, and the ideal candidate must be a self-starter with senior management level experience in cross functional teams - sales and tech.
- Minimum Qualification: Bachelor
- Experience Level: Mid level
- Experience Length: 5 years
Job Description
- Build a customer journey that identifies and quantifies key factors for customer success
- Design and Implement a delivery system that achieves a seamless order and delivery experience for the customer
- Manage all elements of customer satisfaction by providing after sales services and overseeing incoming queries and complaint resolutions
- Drive targets, ensure consistent sales goal setting processes, design sales incentive plans, partner with cross-functional teams and sales leadership
- Develop a prioritized project roadmap to achieve a new and to revamp the existing sales management processes and systems
- Manage the growth funnel in terms of customer acquisition, activation, retention, referral and revenue
- Develop an integrated mCommerce route to market strategy
- Oversee mCommerce platform adoption across stakeholders
- Develop and implement a strategy that drives organic customer generated orders on the the platform
- Analyse platform generated user insights to inform strategy
- Provide guidance, mentorship, and leadership to the sales team, enabling them to improve their processes and procedures both internally and customer-facing
- Design a customer service agent training program
- Senior leadership experience in mCommerce or eCommerce organizations working cross-functionally with Sales and Tech.
- Desire to take initiative; lean in with your team; thrive on change and comfortable with ambiguity.
- Strong communication & interpersonal skills.
- Strong organizational, analytical, and problem-solving abilities.
- Strong m-commerce acumen and knowledge of best practices.
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