Service Delivery Partner Job vacancy in Kenya 2019

  • Published date: February 22, 2019
  • Category: Trades & Services
    • Location: Nairobi, Nairobi
  • Jop type:
  • Salary: Ksh Not mentioned
  • Company name: Jobs in Kenya

Job Description

Service Delivery Partner Job vacancy in Kenya 2019

Career Employment Service Delivery Partner Nairobi Kenya Feb 2019 

Job Summary

Deliver exceptional business support and performance by self and the Administration team through the development and implementation of effective office management practices.

  • Minimum Qualification: Diploma

  • Experience Level: Mid level

  • Experience Length: 4 years

Job Description



Key responsibilities and approximate weighting:


  • To be the company receptionist. Key to that will be answering calls, calling back and taking messages while portraying the highest standards of professionalism. To ensure that the laid-out company telephone script is strictly followed to the letter

  • To assist all visitors at the reception

  • Be personal assistant (PA) to CEO & COO

  • Secretarial support to all other departments

  • To control company stores for stationery, training and kitchen utilities

  • Ensure that the office is running efficiently and to high standards in terms of cleanliness, fixtures & general supplies


  • Medical scheme co-ordination. Ensuring that all records for the scheme are up to date as well as co-ordination of registration of new members as well as collection of periodic statements showing performance of the scheme

  • Making travel arrangements for Raiser staff travelling locally, regionally & internationally including air ticket booking & collection, travel insurance VISA applications & processing, travel accommodation & airport transfers

  • Insurance management - Maintenance of the insurance file & inventory as well as liaison with insurance company during renewals, updates & adjustments of insurances

  • Procurement of office & training supplies

  • Coordination of imports from franchisers including lodging of import documentation & timely clearance of goods to ensure fast delivery


  • Effectively manage the administrative staff comprising Messenger & Driver to ensure proper utilization of their time as well as their development.

  • To co-ordinate the movement of the company car & messenger


  • Ensuring that training equipment is kept in good working condition in the stores.

  • Real-time update of inventory records & whereabouts of each training equipment to be maintained at all times.

  • Preparation of gate passes for training materials & equipment

  • Ensuring that equipment is properly tested upon return from training or client presentations

  • Reporting & overseeing repair of any training equipment found to be faulty

  • Maintenance of an effective equipment tracker

  • Co-ordinate internal staff meetings


  • Understand all our products and be able to assist in marketing of Raiser’s programs via telephone or live presentations

  • Liaising with suppliers and customers to maintain a good working relationship

  • Planning & execution of Company marketing events

  • Maintain a database of all the key as well as potential customers


Job Specifications (Ideal):

Academic Qualifications:

  • Bachelors degree or diploma in the relevant field.

Work Experience:

  • 4 years working experience in as administrator in a busy private sector capacity.

  • Experience in office administration including handling a busy switchboard.

Skills required:

Technical skills

  • Knowledge of basic working IT applications

  • Selling Skills

  • Presentation Skills

  • Negotiation Skills

Personal Attributes/ Desired Behavior:

  • Exceptional organization skills.

  • Setting Business Direction

  • Inspiring business performance

  • Achieving business performance

  • Thorough understanding of adult learning

  • Build pride and passion

  • Growing talent and capability

  • Managing & developing yourself

  • Protect and enhance the Company’s reputation

Key success indicators

  1. Achievement of a professionally run office environment.

  2. Product selling success through BDMs by ensuring appointments with key decision makers are arranged and materialize.

  3. Achievement of high staff satisfaction level.


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