Shop Assistant at Proto Energy
- Published date: March 21, 2024
- Category: Administrative & Office
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- Location: Nairobi, Nairobi
- Jop type:
- Salary: Ksh Not mentioned
- Company name: Jobs in Kenya
Job Description
Must have skills
- Ability to work a flexible schedule
- Excellent customer Service
- Team player
- Problem solving skills
- Effecient time management
Qualifications
- At least a Diploma in Business related course.
- Proven excellent customer service experience is preferred.
- 2 years’ experience in sales and marketing.
- At least 2 years’ experience working in FMCG delivery services.
- Good spoken and written English and Kiswahili.
- Valid Certificate of good conduct.
- Basic computer literacy.
Job role
- Receive customer orders from the CCAs and dispatch within 15 minutes of placement and confirmation of the customer.
- Keep the shop clean and organized, including sweeping, mopping, dusting, and ensure that cylinders are neatly arranged and well displayed.
- Perform opening and closing stock procedures on the Pro gas App.
- Manage inventory at the shop by ensuring safety of cylinders and documenting any leakage from cylinders.
- Upload sales on the Pro Shop App in real time.
- Handle customer enquiries at the shop and ensure timely deliveries of their orders.
- Actively engage with customers to understand their needs and recommend products or services.
- Monitor inventory levels and communicate with the supervisor regarding low stock and place orders for stock replenishment.
- Provide information about promotions, discounts, product pricing, and loyalty programs to the customers.
- Address customer queries, concerns, or complaints in a professional and helpful manner and escalate issues to the supervisor or manager if necessary.
- Work collaboratively with other team members to achieve sales targets and maintain a positive work environment.
- Adhere to health and saf\ety guidelines, including proper handling of cylinders and maintaining a safe environment for customers and staff.
- Participate in training programs to enhance product knowledge, customer service skills, and overall job performance.
- Work check-in time within the stipulated time.
- Perform any other duty as assigned by the supervisor.
Method of Application
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