Job Description

Siginon Group

Job Vacancies: Customer Service Associate

At Siginon Group, our determination to achieve our vision “To be A World – Class Logistics Company” is at the heart of everything we do.

We are proactively designing systems and processes that ensure operational excellence underlined by our target of Powering Trade for all our customers.

Block by block, we are building a team of Qualified, Motivated, Competent and Energized individuals with a Winning culture to drive this vision.

It is with this in mind that we announce the below vacancies at Siginon Group.

Customer Service Associate

1 Position, Mombasa

Job Purpose: Reporting to the Clearing and Forwarding Manager, the job holder will be responsible for delivery of excellent service standards and maintaining high customer satisfaction through provision of timely updates to customers on the clearance progress of their shipments and resolving any emerging problems that clients might face with accuracy and efficiency.

Responsibilities:

1. Responsible for providing daily updates to clients on status of their shipments.

2. Ensuring timely file completeness and advising client on any missing documents prior to arrival of shipments.

3. Giving guidance to the customer service team in terms of most appropriate course of actions to be taken for complicated challenges.

4. Responsible for opening and creating all files in SAP system for imports, exports either through road or air.

5. Ensure all quotations are captured in SAP by respective salespersons on timely manner.

6. Monthly reports/analysis of all shipments handled and advises the head of department on
issues leading to delay in clearance both internal and external using the customer
relationship management tool.

7. Coordinate with finance on all third-party payments, timely invoicing on all files handled.

8. Create a good working relationship between clients and all government agencies.

9. Coordinate clearance and delivery of all shipments handled through Mombasa Clearing and Forwarding Office.

10. Handle complaints, provide appropriate solutions and alternatives within agreed time limits and follow up to ensure resolution.

11. Coordinate transport and delivery of client’s goods though Siginon owned trucks or authorized subcontractors by the Company.

12. Responsible for timely advice to clients on new changes in legislation affecting their business.

13. Supervise assigned clients directly or indirectly.

14. Ensure accuracy on all third-party invoices and counter check evidence of service delivery prior to forwarding to Finance for payment processing.

Education, Professional Qualifications & Work experience

• Bachelor’s degree in Business Administration or Supply Chain Management


• Diploma in Clearing & Forwarding.


• Short Courses/Trainings in Customer Service.


• At least 3 years’ work experience in a logistics field.

Skills & Competencies

• Excellent communication and interpersonal skills.


• Excellent Teamwork/Collaboration ability.


• Passion and zeal for Customer Service.


• Proficient computer skills.


• High Level of integrity.


• Attention to detail.

How to Apply

If you believe your experience, competencies and qualifications match the job and role specifications described, send your application and detailed CV to grouphr@siginon.com, quoting the job title on the subject line of the email by 31st May 2022.

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