Sokowatch Customer Growth Representative Jobs in Kenya

  • Published date: November 5, 2019
  • Category: Customer Service & Support
    • Location: Nairobi, Nairobi
  • Jop type:
  • Salary: Ksh Not mentioned
  • Company name: Jobs in Kenya

Job Description


Customer Growth Representatives

About us;

Sokowatch is transforming communities across Africa by revolutionizing access to essential goods and services.

By connecting small shops to the digital economy, we fix inefficient supply chains and provide services previously unavailable to informal businesses. Sokowatch aims to provide everything a retailer needs, no wholesalers or banks necessary.

Thousands of retailers across Kenya, Tanzania, and Rwanda use Sokowatch’s mobile ordering and delivery platform to receive the goods they need as quickly and cheaply as possible while also accessing growth financing for the first time. We’re looking to grow our team with highly talented and motivated employees who are excited to work in a fast-paced and dynamic startup environment.

Our Vision

Dominate the duka market across Africa by being their #1 partner for all goods and services by 2021. Sokowatch will provide everything a duka needs, no wholesalers or distributors necessary.
Customer Growth Representative

Sokowatch is searching for a customer growth representative who will provide complete and appropriate solutions for every customer in order to boost revenue growth, customer acquisition levels, and profitability.

You will support customer growth by fostering the company values and purpose while providing exemplary customer experience that leads to revenue growth.

Key Responsibilities

  • Manage key accounts by supporting them throughout the sales process from order placement to delivery.

  • Establish, develop and maintain positive customer relationships to ensure customer retention.

  • Increase client adoption and the Average Revenue per User.

  • Upsell Sokowatch digital and financial services and push digital payments.

  • Use data to analyze the market and inform on product priorities and pricing.

  • Supply the management team with reports and data on customer needs, problems, interests, competitive activities and potential for new products and services.

  • Act as a strategic advisor to the customers, anticipate customer needs and negotiate for discounts for the customers.

  • Ensure general customer satisfaction in order to promote customer retention.

Key Skills and Competencies;

  • 3-5 years of experience in key account management

  • Bachelor in Sales and Marketing or Diploma in a related field

  • Good Communication skills

  • Ability to build relationships

  • Proven track record in FMCG sales

  • Excellent negotiation skills

  • Good organizational and time management skills

  • Attention to detail

  • Ability to develop in-depth knowledge about products and markets.

  • Ability to work under minimal supervision

  • Good business sense and professional manner.

Kindly share an updated CV on clearly indicting ‘Customer Growth Representative’ on the subject line by 20th November, 2019.

Share by email Share on Facebook Share on Twitter Share on Google+ Share on LinkedIn Pin on Pinterest

Apply Now

Related jobs

  • Customer Technical Services Officer Job in Kenya
    Jobs in Kenya

    Our client in the manufacturing industry is looking for a Customer Technical Services Officer. Key Responsibilities Performing on site demo to the customer on how to apply our different products. Give technical support for products for increasing sal...

    November 5, 2019

    Ksh Not mentioned

    Apply Now

  • KPLC General Manager (Customer Service and Regional Coordination) Job in Kenya
    Jobs in Kenya

      Our client, The Kenya Power and Lighting Company Plc is a well-established and recognized leader in electricity distribution and retail in the region. KPLC is established as a limited liability company under the Companies Act, Cap 486, Laws of...

    November 4, 2019

    Ksh Not mentioned

    Apply Now

  • Plan International Executive Support Assistant Job in Kenya
    Jobs in Kenya

      Plan International Kenya Executive Support Assistant Role Purpose Plan International is an independent child rights and humanitarian organisation committed to children living a life free of poverty, violence and injustice. We actively unite ch...

    November 4, 2019

    Ksh Not mentioned

    Apply Now