Job Description

Job Title: Solutions Engineer (E-Commerce)

Reports to: Manager: E-Commerce

Main Purpose of Job: We are looking for a Solutions Engineer focusing on our E-Commerce and Transaction switching solution.

The Solution Engineer will be responsible for project implementations based on solution design specification and in accordance with our blueprint, standards and procedures.

The ideal candidate will have a keen interest in system integration projects and e-commerce as well as a basic understanding of API’s and communication protocols.

He/she should be well versed in current and upcoming technologies and must have a go-getter attitude and be willing to learn at all times. be able to effectively translate system requirements into technical requirements for the development team.

The Solutions engineer will be required to action and resolve any ad hoc queries or tickets that might arise.

Main Responsibilities

• Contribute to Solution Design and Scope of Work Documents.


• Contribute to project FAT and UAT Documentation based off Solution Design.


• Contribute to Use Case diagrams and System Integration Diagrams (X-Mind and DFD).


• Assist the Business Analysts with Design Mock-ups based on Client Requirements and Solution Design.


• Contribute to both internal and external Training Material.


• Maintaining and Updating Status and Comments of allocated projects on our Project Management Software.


• Compiling Project Completion Documentation (DoD) and obtaining approval thereof.


• Logging and Updating of Changes on ServiceDesk, including compilation and submission of OSI Documentation.


• Suggesting product improvements.


• Configuration, Testing and Deployment of Projects based on Scope of Work and in line with Project Plans.


• Project UAT Assistance to Client.


• Handover of Projects to Operational Team and Drafting of Supporting documentation.


• Attend to Adhoc User requests including L1 and L2 support as escalated from the OPS team.


• Rotational after-hours Standby.

KPIs

• Project Configuration, Development & Deployment


• Change Management


• Internal & External Communication


• Career Development


• Operational Support

Qualifications and Experience

• Bachelor’s degree or Diploma in Information Technology


• Exposure / Qualification in Solaris or Unix Operating System


• Exposure / Qualification Databases (Oracle / PostgreSQL)


• JAVA or PL/SQL Development Experience advantageous

Key Competencies and Skills

• Strong Analytical skills


• Problem Solving Oriented


• Excellent written and verbal communicator


• Willingness to constantly update knowledge.


• Inbuilt ability to multitask, working on more than one issue and project simultaneously.


• Able to carry out tasks with little or no supervision

Personal Attributes

• Be able to work both in a team and alone


• Ability to work well under pressure


• Maintaining logical and balanced approach


• Self-motivated and self-managed


• Able to use initiative and take ownership


• Able to communicate effectively


• Report on progress and raise issues / problems when necessary


• Attention to detail


• Willing to travel

How to Apply

Interested Candidates should send their applications to: recruitment@amsol.co.ke with the subject line: Solutions Engineer Vacancy.

Kindly note, only shortlisted candidates will be contacted.

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