Somali Language Speaking Call Center Agents Jobs in Nairobi 2021

  • Published date: August 25, 2021
  • Category: Customer Service & Support
    • Location: Nairobi, Nairobi
  • Jop type:
  • Salary: Ksh Not mentioned
  • Company name: Jobs in Kenya

Job Description


Job Vacancies: Somali Language Speaking Call Center Agents

Location: Nairobi

Our client, an international organization who is a leading provider of language interpretation services is seeking to recruit Somali language speaking call center agents.

Duties and Responsibilities

  • Assist our client’s community and help resolve inquiries empathetically, accurately and on time.

  • Make well balanced decisions and personally driven to be an effective advocate for our community.

  • Investigate and resolve issues that are reported on client platform such as requests for account support.

  • Respond to user inquiries with high quality, speed, empathy and accuracy.

  • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.

  • Identify inefficiencies in workflows and suggest solutions.

  • Recognize trends and patterns, and escalate issues outside the company policy to the global team.

Qualifications and Experience

  • Between 21-30 years.

  • Must be living in Kenya.

  • Must speak fluent English and Somali languages.

  • College education mandatory.

  • Must be currently unemployed or working as a casual.

  • Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy.

  • High affinity and cultural awareness of political/social situation regarding the relevant market/region.

To apply send your CV to: latest by 30th September 2021.

Indicate the Language you are familiar with on the email subject for easier retrieval and placement.

NB: Flexi Personnel does not charge candidates for job placement

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