Supervisor (SUP) – Appeals & Grievance Handling Kenya Revenue Authority (KRA)
- Published date: May 5, 2021
- Category: Management & Business Development
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- Location: Nairobi, Nairobi
- Jop type:
- Salary: Ksh Not mentioned
- Company name: Jobs in Kenya
Job Description
Job Summary
The job holder is responsible for providing guidance and implementing all Appeals &grievance; management activities.
- Minimum Qualification: Bachelor
- Experience Level: Mid level
- Experience Length: 3 years
Job Description/Requirements
Job Purpose
The job holder is responsible for providing guidance and implementing all Appeals &grievance management activities.
Key Responsibilities / Duties / Tasks
Operational Responsibilities / Tasks:
- Analysis of ER matters in a timely manner.
- Communicate feedback to staff;
- Provide and update PSC on staff data, leavers and joiners;
- Collection of views on evidence tendered.
- Preparation/ review of reports and give recommendations
- Sensitize all staff members on grievance handling mechanism.
- Prepare minutes/reports.
- Safe custody of documents and reports
- Participate in disciplinary matters.
- Any other duties as may be assigned from time to time.
Financial Responsibility:
Development of budgets
Responsibility for Physical Assets:
- Responsible for physical assets assigned by the institution.
- Provide oversight for all departmental physical assets.
Decision Making:
- Make strategic, operational and financial decisions
- Plans the work of subordinates
- Assigns work to subordinates
- Monitors subordinates work performance
- Appraises/evaluates subordinates performance
Working Conditions:
- Works predominantly in a comfortable environment.
Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic Qualifications
Bachelor’s degree in Social Sciences/Human Resource Management or any other relevant field
Professional Qualifications / Membership to professional bodies
Higher Diploma/Diploma in Human Resource Management/ Certified Human Resource Professional (CHRP) or any other relevant HR qualification
Membership to a Professional Body (IHRM)
Previous relevant work experience required.
- At least three (3) years’ work experience as an Officer/Equivalent.
- Male applicants are encouraged to apply.
Functional Skills:
IT Proficiency
Proficiency in Labour Laws/Data Science & Analytics
Behavioral Competencies/Attributes:
- Effective interpersonal and communication skills with good command in written English
- Research skills
- Strong analytical and problem solving abilities
- Interpersonal skills
- Mediation Skills
- Minutes & Report writing skills
Note:
- All applications from interested and qualified candidates must be submitted online via the process below.
- ONLY shortlisted candidates will be contacted.
- All applications should be submitted online by 7th May 2021.
- KRA is an equal opportunity employer committed to gender and disability mainstreaming. Persons with Disability are encouraged to apply.
- KRA does not charge for application, processing, interviewing or any other fee in connection with our recruitment process.
Registration:
- Go to https://erecruitment.kra.go.ke/login and then click on the ‘Register’ button to start the application process.
- After registration, you will receive an email enabling you to confirm your email address and complete your registration.
Log on:
- After registration go to https://erecruitment.kra.go.ke/login
- Key in your username and password then click on ‘Log in’ to access your account.
- After successful log in, the system will open the ‘Applicant Cockpit’.
Candidate Profile (To create or update applicant detail):
- On the ‘Applicant Cockpit’ page, go to the tab ‘Candidate Profile’.
- Click on ‘My Profile’ to create and update your profile.
- Follow the instructions to complete your profile.
- The process will end by clicking the tab “Overview and Release”.
- Ensure you click the check box on the page to complete the profile.
Application process:
- To view the open job postings, click on the tab ‘Employment Opportunities’ on the ‘Applicant Cockpit’ page.
- Under the heading ‘Job Search’ click the ‘Start’ button to view all available vacancies.
- Click on the Job posting to display the details of the position.
- To apply for the position, click ‘Apply’ button at the top of the page.
- Follow the instructions to complete and submit your application.
- Kindly note that all mandatory fields must be completed.
- To complete the process of application, click the ‘Send Application Now’ button after reviewing and accepting the ‘Data Privacy Statement’.
In case of any challenges, please send your email query to isupporthr@kra.go.ke
If you experience any delay in receiving an email notification at the end of the e-recruitment registration process, please refresh your email. In case of any challenge, please send your query to isupporthr@kra.go.ke
Kenya Revenue Authority does not charge any fee at any stage of the recruitment process (application, shortlisting, interviewing, and/or offer)
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