Job Description

Swissport Kenya Limited

Vacant Position: Team Leader, Passenger Services

Full Time | Nairobi, Kenya

ARE YOU Looking for a new CAREER challenge?

If you are looking for a challenge in a rapid environment in the aviation services industry and are motivated to work in a multicultural company and a position that allows you to put your ideas into practice, this will be an excellent opportunity for you.

Swissport Kenya Limited is recruiting for the position of Team Leader, Passenger Services, reporting to the Service Delivery Lead (SDL).

We are seeing a professional with a proven track record in operations that will be responsible for leading a team during a flight or on a specific task and ensure compliance of safety, security and operational performance in line with the Swissport Formula, policies and brand values.

Main responsibilities

• Coaching and coordinating the team assigned to the task.


• Reporting critical issues while performing the assigned task to the SDL on duty.


• Ensuring compliance with all SOP’s and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience.


• Leading the team to ensure we consistently deliver great customer experiences at every touchpoint.


• Resolve service challenges in a timely manner.


• Maintaining discipline and ensure that staff observe safe working practices as per company policies.


• Completing flight/task reports as per company procedure.


• Maintaining positive customer relationship during the assigned task.


• Actively participating in customer briefings and ensuring that the customer expectations are met.

Your Profile

• Diploma or higher


• 3 years’ working experience in aviation


• Computer literate (Office, Word, Excel, PowerPoint)


• Customer oriented


• Effective interpersonal relationship skills


• Problem solving and decision-making


• Ability to work under pressure


• Good communication skills (written and verbal)


• Attention to detail

How to Apply

Application letter and CV ONLY outlining your suitability for this opportunity should be forwarded via email: NBO.Recruitment@swissport.com clearly indicating the position on the subject line and addressed to: –

The Manager, Human Resource
Swissport Kenya Limited

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate it its employment decision on the basis of any protected category.

Closing Date: September 17, 2021

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