Systems support specialist Jobs vacancy Kenya 2019
- Published date: February 7, 2019
- Category: IT, ICT & Software
-
- Location: Nairobi, Nairobi
- Jop type:
- Salary: Ksh Not mentioned
- Company name: Jobs in Kenya
Job Description
Systems support specialist Jobs vacancy Kenya 2019
Career Employment Systems support specialist Nairobi Kenya Feb 2019
Job Summary
We seek a Software Support Specialist to provide technical support to clients for our software applications.
- Minimum Qualification: Bachelor
- Experience Level: Mid level
- Experience Length: 3 years
Job Description
As a Support Specialist you will:
- Provide exceptional support to end-users
- Respond to Skype, e-mail and telephone support requests
- Use deductive problem solving skills to investigate and solve a broad range of issues each day
- Customer correspondence including documentation of user guides and other resources
- Improve our products and processes
- Analyze each support request for root cause, determine if the issue could be prevented by changes in the software or business processes, and outline change recommendations
- Update and create online knowledge base articles to reduce support requests
- Capture details of each support request in the ticketing system
- Act as liaison between users and development
- Help test fixes provided by development and deploy them on clients sites
- Work closely with development to make the applications more intuitive, easier to deploy and easier to support
- Escalation and reproduction of technical issues for the development team
- Help the sales team
- Provide pre-sales technical support as needed
- Recognize end-users’ need for additional products and services
Technical Skills and Experience
- Demonstrated basic SQL programming and reports creation skills are highly desirable
- Good formal documentation skills
- Demonstrated investigative and problem solving skills
- Thorough understanding and ability to use Microsoft Windows and Office suite is highly desirable (certifications are not required – we will be much more interested in your ability to figure things out as you go)
General Skills
- A passion for automating manual processes and learning how things work
- Ability to interact effectively with both non-technical users and highly technical users
- Good organizational skills with ability to prioritize and meet deadlines under pressure
- Ability to quickly grasp and understand new tasks and ideas
- A desire to make things more efficient - we are looking for someone who enjoys initiating change
- Excellent follow-through with minimal management
- Good communication skills
- Good understanding of banking and working experience of banking solutions
Related jobs
-
ISP Work Quality Supervisor Job in Kenya 2019Jobs in Kenya
ISP Work Quality Supervisor Jobs vacancy in Kenya 2019 Career Employment ISP Work Quality Supervisor nairobi Kenya Feb 2019 Quality Supervisor for ISP work Manage all HFC teams working in the field Manage and plan, teams, project mat...
-
SOS Children’s Villages ICT Coordinator Job in Nairobi, Kenya 2019Jobs in Kenya
SOS Children’s Villages ICT Coordinator Job in Nairobi, Kenya 2019 Career Employment ICT Coordinator Nairobi Kenya Feb 2019 SOS Children’s Villages Kenya (SOS CV KE) is an affiliate of SOS Children’s Villages (SOS CV) &n...
-
Riara University Systems Administrator Job in Kenya 2019Jobs in Kenya
Riara University Systems Administrator Job in Kenya 2019 Career Employment Systems Administrator Nairobi Kenya Feb 2019 Riara University Job Vacancy: Systems Administrator Riara University is an Institution of Higher Learning offerin...
Download Android App
