Job Description

Job Title: Technical Support Engineer

About This Job: Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.

On behalf of our client, a leading supplier of technologies we are looking for a competent, skilled, and experienced Technical Support Engineer

Scope: The Technical Support Engineer will develop and manage our clients’ sales. The preferred candidate will have a proven track record of supporting customer accounts at the corporate level as a true partner to our customers.

Essential Duties:

• Identify and visit new Commercial Refrigeration customers and prospects


• Visit and support potential customers and relevant stakeholders (distributors, OEM’s, end-users, contractors, system integrators, consultants, designers, and others) to transfer knowledge and marketing experience


• Build customer relationships and increase customer’s satisfaction


• Prospect activities and proactively collect the necessary market information and feedback to obtain a competitive advantage


• Provide technical support to customers, and site visits/inspection when necessary.


• Provide on-site commission when necessary.


• Prepare quotations, configurations and calculations of orders and projects


• Organize and participate to exhibitions, seminars, and meetings


• Prepare products technical presentations


• Deliver weekly and monthly reports.

Education, Skills and Experience:

• A Bachelor’s degree, preferably in Mechanical engineering. Electrical engineering (~N4/T1) qualified candidates may also apply


• Ideally the successful candidate will have proven experience in the refrigeration business with technical knowledge of how systems work


• Food Retail experience is an added advantage


• A minimum of 5 years relevant sales experience of technical products related to Refrigeration, in the South Africa market industry, is desired.


• Fluency in English. Proficiency in an African language would be an added advantage


• Effective communication and business acumen


• Customer focused with the proven ability to collaborate across diverse markets and forge relationships

Application Procedure:

Interested and qualified applicants should submit their applications through this LINK.

Note: Only shortlisted applicants will be contacted.

Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER.

ANY SOLICITATION WILL LEAD TO DISQUALIFICATION

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