Job Description

Our client in the Telecommunications sector seeks to recruit Business Development Officers; whose main responsibility will be to develop and maintain excellent relations with new and existing corporate customers resulting in increased levels of customer retention and growth of revenues.

Location: Nairobi

Number of positions: 5

Key Responsibilities

• Achieve the Corporate sales targets as set by management and execute sales growth action plans in the markets


• Identify new operations, and share with Key Account Manager for closure where necessary.


• Develop and demonstrate a thorough understanding of the partner and customer’s business for the assigned area.


• Address and resolve escalated issues from customers and forecast and maintain sales plan with customers for the assigned area.


• Determine required solution for the customer with a focus on cross-and up selling of products and services


• Contribute positively to cost savings target of the business.


• Build and maintain relationships with key customers and facilitate the continuous growth of the customer base for the business.


• Ensure accuracy of the first bill as signed and full adherence of the signed contract.


• Continuously ensure alignment with marketing, branding and communications procedures.


• Compile and execute action plans to grow the customer and partner footprint for the assigned area.


• Forecast and monitor sales for the relevant market segments for appointed clientele.


• Provide insights in the growth strategies in conjunction with partners and customers to drive business growth for appointed area.


• Facilitate and maintain the development of communication channels on all levels to prevent breakdown in information flow.


• Support sales administration team with required information for sales order management. Support the finance team in Money Collection and issue resolution.


• Conduct analysis of customer, partners and sales metrics, costs and categories to help make informed business decisions.

Deliverable for this role

• Sales targets – Delivering assigned sales targets on revenues, airtime, internet, data and devices.


• Availability – ensuring availability of products & services within the markets/areas.


• Reports – sharing reports as required.

Qualifications- Academic and Professional Experience

• Bachelor’s degree with sales background or other sales related qualifications


• 3-5 years in Sales and Marketing, IT Sales management, Business administration and management and or Relationship Management.

Competencies

• Knowledge of the telecommunications industry.


• Sales Management / Processes


• Analytical skills / Critical thinking


• Client focus & Results orientation


• Business acumen and Strategic orientation / Quick decision making.

To Apply:

Applicants who meet the requirements stated above should send their application letter and detailed CVs with a day– time Telephone number to the email address: jobs1@hcsafrica.com with Business Development Advisor-Telecommunication on the Subject line.

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