6 months temporary contract – Renewable based on performance HR & Admin Department.

Summary:

The position will be responsible for efficient and professional managing of the front office, handling office admin tasks as assigned and growing company revenues through on-phone selling and closing deals.

Principal Accountabilities:

• Receiving and directing visitors to the respective officers/offices.


• Operating the switch board and transferring phone calls.


• Ensure that LawAfrica’s phone lines are answered at all times, messages noted down in the absence of the


• parties requested, and follow up to ensure clients are assisted


• Tele-sales deliverables – Listening to customers’ needs to generate sales. This entails initiating, handling and


• closing sales with potential customers over the phone.


• Keeping up to date with all products to be able to serve customers and give the necessary recommendations


• Ensure reception area is clean, tidy and presentable with all necessary stationery and promotional material


• required


• Maintaining a call log.


• Receive, sort, record and distribution of daily mail/deliveries or parcels


• Offer and prepare refreshments for visitors to the LawAfrica premises.


• Replenish consumable and non-consumable items when they run out


• Be in charge of the staff daily welfare


• Prepare and compile tender documents Qualifications:


• A diploma or higher in Front Office or equivalent


• A minimum of 2 years of related experience required. Prior tele-sales experience at a call centre preferred


• Shown merit and ability in sales conversion at a fast-paced organisation


• Effective communication skills, both verbal and written


• Careful attention to detail.


• Ability to function independently with minimal supervision within the scope of the position.


• Computer Literate – skills required (MS Office Word and Excel).


• Solid phone/customer service skills.

Skills & Competencies:

• Pleasant and swift selling skills


• Good customer service skills


• High level of cleanliness and personal hygiene


• Excellent organizational skills


• Good communication and interpersonal skills


• Ability to prioritize assignments and perform multiple tasks.


• Excellent oral and written communication skills;


• Attention to detail;