Job Description

Job Description/Requirements

Industry: Textile & Clothing
Location: Nairobi
Salary: 25k-30k + commission

Responsibilities
•    Lead Generation
•    Contact existing and potential clients to persuade them to purchase our products.
•    Following up on dormant clients.
•    Developing and sustaining a solid relationship with customers to encourage repeat business
•    Undertake any other duties as assigned by the immediate supervisor from time to time
•    Answer questions about products or the company
•    Ask questions to understand customer requirements and close sales
•    Direct prospects to the field sales team when needed
•    Enter and update customer information in the database
•    Take and process orders in an accurate manner
•    Handle grievances to preserve the company’s reputation
•    Go the “extra mile” to meet sales quota and facilitate future sales
•    Keep records of calls and sales and note useful information

Requirements
•    Minimum qualification- diploma
•    At least 2 – 4 years of experience in sales, marketing, business development, or client service in a service company.
•    Excellent communication and interpersonal skills
•    Ability to learn about services and describe/explain them to prospects mainly via phone engagements
•    Customer focus and adaptability to different personality types
•    Outstanding negotiation skills with the ability to resolve issues
•    Proven experience as telesales representative or other sales/customer service role
•    Proven track record of successfully meeting sales quota preferably over the phone
•    Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
•    Ability to learn about products and services and describe/explain them to prospects
•    Excellent knowledge of English
•    Excellent communication and interpersonal skills.

NB/ Men are encouraged to apply

How to Apply
If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Telesales Representative-Textile& Clothing) before 18th March 2022

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