Job Description

Job Description/Requirements

Key Responsibilities

Customer Service:

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  Provide high levels of customer service of Cash/ teller function by efficiently handling the process and by reducing customer waiting time and service time.

  
  


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  Consistently meet and exceed service standards set for customer services.

  
  

Service Quality & Business Operations Control:

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  Adherence to all established Banks’ Policies, operating manuals, service quality standards, and code of conduct for a smooth workflow, high service quality, and low level of operational risk.

  
  


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  To eliminate the risk of cash difference by ensuring compliance to the Bank’s cash control procedures as well as the Central Bank requirements.

  
  

Internal Process

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  Checking notes & denominations to ensure accurate delivery of cash to customers.

  
  


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  To perform the financial transactions (Cash Management, Security items, Cheques) timely & accurately.

  
  


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  To facilitate and participate in any branch projects (Service Quality Programs, Process changes, Sales).

  
  


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  Responsible for custodianship of securities as assigned by the Branch Manager.

  
  


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  To facilitate and participate in the achievement of branch sales targets.

  
  

Training & Development:

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  Attend various training and learning programs to close the skill gaps and to ensure proper awareness about products and services, policies, and procedures.

  
  


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  Maintain effective relationships with supervisors and peers to ensure teamwork.

  
  

All the above accountabilities include but are not limited to any additional/new tasks or responsibilities assigned by the supervisor.

Education:

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  Minimum Bachelor's Degree  

  
  

Training/Skills

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  Ability to apply Sharia principles to Bank’s transactions

  
  


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  Ability to deal with numbers.

  
  


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  Ability to distinguish fake notes & security items and suspicious cases.

  
  


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  Banking knowledge

  
  


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  Computer Skills

  
  

Work Experience :

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  Minimum 2 years Experience.

  
  

Competencies:

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  Communication skills

  
  


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  Assertiveness

  
  


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  Customer focus

  
  


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  Team orientation

  
  


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  Shariah. Banking services (types and Sharia provisions)

  
  


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  Shariah. Foundations & principles of Islamic finance

  
  

To apply, send your CV and cover letter to careers@dibkenya.co.ke  by Friday, 04th February 2022, Quoting Ref.No.COP/TEL/005/22  as the Subject of the email application.

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