Job Description

Job Vacancy: Tour Consultant

Location: Kilimani, Nairobi

Our client, a tours and safaris company, is recruiting a Tour Consultant to join their company.

Job Summary: Responsible for advising clients about suitable tour options in accordance with their needs, wants and capabilities.

Key responsibilities and duties:

• Market and sell tour packages to clients / agents.


• Organize safaris for clients who include FIT or GIT and excursions.


• Provide expert advice on all leisure-related activities and tourist sites when asked by the agent/client, to ensure that the customer / agent is accurately and efficiently advised and guided in choosing the best suited package.


• Book all reservations for hotel accommodation, safaris, excursions and transfers as specified by the agent/clients.


• Itinerary planning.


• Liaise with the agent/clients during the booking process to ensure they are kept aware of the progress and advise of any alternatives should the services booked not be available.


• Quote for any kind of request by the agent package, in consideration of the clients’ wishes and ensuring all costs are included and accounted for, while protecting departmental margins.


• Ensure that confirmation is received and booking finalized to the client’s satisfaction.


• Prepare clients’ folders and ensure all documents required are provided to the clients during the tour.


• Prepare the company’s safari budget and liaise with the finance department to ensure that all accommodation, park fees and other relevant payments are made in a timely manner.


• Invoice services as provided as per the negotiated contract with stakeholders or as per the quotation.


• Coordinate transport and brief the driver guides


• Meet and greet / brief clients on arrival and departure.

Key Competencies

• Demonstrated ability to communicate, present and influence credibly and effectively


• 5-10 years experience as Tour Consultant or similar role


• Able to work without any supervision. Report to Manager as necessary.


• Proficiency in MS Office.


• Passionate about tourism


• Excellent knowledge of latest tourism trends


• Good understanding of different tourism offerings and options


• Knowledge of additional languages is an advantage


• Good sales and presentation skills


• Customer oriented mindset


• Critical thinker and problem solver


• Team player


• Good organizational and time-management skills


• Great interpersonal and communication skills

Compensation: Competitive salary and medical cover provided upon successful probation.

Deadline: Interested parties should send their online applications on or before 16th March 2023

Correspondence: Detailed CV to be submitted online at http://goo.gl/T8sryH

We thank all applicants for their interest in this position; however, only suitable candidates will be contacted to continue the application process.

Apply Now Email Job