Job Description

Customer Service Internship, Latest Kenyan Internship Vacancies,

Job Location: Meru

The Pathology Network Limited (TPN) is a health-tech company based in Kenya. It was formed by pathologists to help patients access specialized pathology diagnostic services when they need them, regardless of location. We serve a growing community of hospitals, strengthening their capacity to diagnose and treat cancer.

We have a vacancy for internship in our Customer Service department. This is a position in a fast-paced, intellectually challenging environment designed to introduce the successful candidate to the exciting world of med-tech customer service. Those who complete the internship program successfully may be offered permanent job opportunities.

The successful candidate will learn how to:

• Handle inquiries, explain procedures and make follow-up on client appointments.


• Collect, analyze, process and document business data


• Open/maintain customer/client accounts


• Resolve or respond to customer complaints and queries.


• Engage with team members to expedite great customer experience.


• Handle sales queries and promote the sales and marketing process.


• Participate fully in logistical activities


• Communicate scheduled maintenance as well as handle technical queries


• Inform customers of available deals/promotions, offers and new services


• Compile individual and aggregate customers reports on overall satisfaction.


• Document and escalate company changes in policies or renewal directives


• Participate in and facilitate on-boarding and training for software platform users

Requirements and Qualifications

• Must be ready to work in Meru


• Minimum Diploma in a relevant course


• Must have very strong IT skills, with knowledge and use of social media platforms


• Friendly personality and excellent communication skills.


• High integrity and confidentiality.


• Should be highly organized, fast, and decisive.


• Able to multitask, work with strict deadlines, under pressure


• Excellent interpersonal skills and ability to manage a diverse range of office relationships.


• Highly flexible, willing to perform diverse duties; work long/irregular hours


• Adaptable, with strong customer orientation.


• Good organizational skills; commitment to continuing education; and self development

How to Apply

Qualified and interested applicants should send their CV to applications@tpn.africa by Friday 4^th February 2022. Residents of Meru and its environs are encouraged to apply. At TPN we are an equal opportunity employer. We will only contact successful applicants.

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