Sterling credit ltd offerscredit services to mainly small scale businesses , entrepreneurs and salary employees.

The Training Manager is the principal manager for training, preparation and continuous learning in support of the company workforce. He/she will develop content and manage the company distributed Learning Management System in addition to conducting centralised group trainings when required.  He/ She will work closely with the senior management team in special project work as required.

RESPONSIBILITIES & DUTIES

Training organisation

1.     Maintain and update existing training programmes and library of training materials, informed by SMT & Market requirements

2.     Identify training shortfalls and develop materials as required

3.     Logistic and administration for off-site training (training materials, catering booking etc) 

Training delivery

1.     Deliver Sterling Credit training courses (average 1 week per month), supported by management

2.     Assess candidate performance and submit suitability recommendations 

Management of learning platform

1.     Review and assess available learning platforms

2.     Conduct evaluation for shortlisted platforms

3.     Generate training material for use on Learning Platforms

4.     Update and maintain selected platforms and systems 

Performance management

1.     Quality Assurance (QA) to assess performance of teams on company policies and procedures

2.     Conduct workforce Training Needs Analysis (TNA)

3.     Conduct continuous improvement programme to identify loopholes or training gaps

4.     Provide Remedial/Refresher training to cover gaps identified in TNAs and through QA

5.     Conduct follow up assessments on training delivered to ensure adherence while providing feedback

COMPETENCIES AND PERSONAL ATTRIBUTES

Skills and competencies

•         Leadership, Communications and experience of training and mentoring in the workplace

•         Degree from a recognised University

•         Field experience in retail and leading high performing teams

•         High communications & presentation skills

•         IT and Technology literate (ICDL or equivalent) 

Personal attributes

•         Self-starter, problem solver and able to work under minimal supervision.

•         Integrity

•         Able to motivate teams and give developmental feedback

•         Strong client service orientation

If you are interested and meet the above requirements and competencies, kindly submit your cv and cover letter detailing your suitability for the position applied for 

Kindly headline your application with the position you are applying for.

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