User Researcher at Transsnet Financial
- Published date: January 19, 2021
- Category: Research
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- Location: Nairobi, Nairobi
- Jop type:
- Salary: Ksh Not mentioned
- Company name: Jobs in Kenya
Job Description
We are looking for a motivated and insightful user researcher based in Kenya who will work closely with overseas project team. The user researcher will help us create useful, usable and delightful mobile/web products for users and inspire improvement at all stages of product development by delivering compelling insights based on user research findings.
Job responsibility:
- Collaborating closely with overseas teams to organize and execute user research both online and offline, recording survey processes, collecting and analyzing research data/study results;
- Building and maintaining respondent recruitment channels, engaging targeted respondents in structured surveys;
- Monitoring competitive market dynamics, conducting benchmark studies and competitive analysis on a regular basis;
- Deeply understand the needs, behaviors, and scenarios of products across mobile applications. Collect users’ feedbacks and evangelize for user research across the organization;
- Teach, mentor, and advise product and operation teams on incorporating user research and user voice into the product building process.
Qualification requirement:
- Bachelor’s Degree in Anthropology, Psychology, Sociology, Human Factors Engineering, Computer Science or relevant field;
- 3+ years’ work experience in user research or market research, preferable with exposure in mobile/web product and AI;
- Working experiences include customer satisfaction survey, questionnaire design, in-depth interview, A/B tests, usability test, user operation and etc.;
- A desire to keep pushing your work until all details are attended to;
- Fluency in English;
- Proficiency in Microsoft Office;
- Excellent communication skills, Analytical skills, strong time management skills, proactive, responsible, and team spirit.
Method of Application
Interested candidates should send in their CVs to jobsnigeria@transsnet.com on or before the 22nd of January 2021.
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