Voice Support Engineer at I&M Bank
- Published date: June 23, 2023
- Category: Engineering
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- Location: Nairobi, Nairobi
- Jop type:
- Salary: Ksh Not mentioned
- Company name: Jobs in Kenya
Job Description
The job holder is responsible for maintaining the VOIP Systems of I&M Group and ensuring the Voice\Call center services are secure and available with optimum operational performance.
Primary responsibilities:
- Maintain and troubleshoot Cisco IP telephony solutions, including Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, and Cisco Unified Contact Center Express (UCCX).
- Manage, configure, monitor, and support cisco networking environment end to end (switches, routers etc) as relates to VOIP systems.
- Manage and maintain Cisco voice gateways, including Cisco IOS gateways and provide support for end users.
- Manage the call recording system to ensure records can be retrieved upon request.
- Assist in planning and implementation of upgrades, patches, and new releases for Cisco Unified Communications systems.
- Collaborate with other teams such as Network, Security and Database teams to ensure smooth functioning of Voice system.
- Understand complex technical issues and managing them within a fast-paced business environment.
- Conduct proactive testing to analyze security weaknesses and recommend appropriate strategies.
- Maintain an updated inventory on VOIP systems (hardware, software, firmware etc).
- Align, configure, troubleshoot, and monitor advanced routing protocols, the OSI model, WAN optimization, network security and remote user access.
Minimum requirements:
- Bachelor’s Degree in Information Science or Technology
- At least 3 years' experience in managing VOIP Systems in mid-sized to big organization.
- Cisco certification (CCNA, Cisco Collaboration)
- Knowledge/Certification in Cisco networking, VOIP (CUCM and UCCX systems) / Phonex / Callrex voice recording
- Advanced Switching, Routing & Security knowledge
Method of Application
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