Voice Support Engineer at I&M Bank

  • Published date: June 23, 2023
  • Category: Engineering
    • Location: Nairobi, Nairobi
  • Jop type:
  • Salary: Ksh Not mentioned
  • Company name: Jobs in Kenya

Job Description


The job holder is responsible for maintaining the VOIP Systems of I&M Group and ensuring the Voice\Call center services are secure and available with optimum operational performance. 


Primary responsibilities:



  • Maintain and troubleshoot Cisco IP telephony solutions, including Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, and Cisco Unified Contact Center Express (UCCX).

  • Manage, configure, monitor, and support cisco networking environment end to end (switches, routers etc) as relates to VOIP systems.

  • Manage and maintain Cisco voice gateways, including Cisco IOS gateways and provide support for end users.

  • Manage the call recording system to ensure records can be retrieved upon request.

  • Assist in planning and implementation of upgrades, patches, and new releases for Cisco Unified Communications systems.

  • Collaborate with other teams such as Network, Security and Database teams to ensure smooth functioning of Voice system.

  • Understand complex technical issues and managing them within a fast-paced business environment.

  • Conduct proactive testing to analyze security weaknesses and recommend appropriate strategies.

  • Maintain an updated inventory on VOIP systems (hardware, software, firmware etc).

  • Align, configure, troubleshoot, and monitor advanced routing protocols, the OSI model, WAN optimization, network security and remote user access.


Minimum requirements:



  • Bachelor’s Degree in Information Science or Technology

  • At least 3 years' experience in managing VOIP Systems in mid-sized to big organization.

  • Cisco certification (CCNA, Cisco Collaboration)

  • Knowledge/Certification in Cisco networking, VOIP (CUCM and UCCX systems) / Phonex / Callrex voice recording

  • Advanced Switching, Routing & Security knowledge
     



 

Method of Application


Interested and qualified? Go to I&M Bank on imbank.bamboohr.com to apply

 

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