• Published date: December 2, 2021
  • Category: Food Services & Catering
    • Location: Nairobi, Nairobi
  • Jop type:
  • Salary: Ksh Not mentioned
  • Company name: Jobs in Kenya

Job Description

Job Summary

We are looking for a skilled Waiter or Waitress to take orders and deliver food and beverages to our customers.

  • Minimum Qualification: Diploma

  • Experience Level: Mid level

  • Experience Length: 2 years

Job Description/Requirements

Job brief
We are looking for a skilled Waiter or Waitress to take orders and deliver food and beverages to our customers.

The right Waiter/Waitress uplifts the dining experience for customers. We are looking for someone who will have the patience, personality and perseverance to thrive in this role.

Waiter/Waitress responsibilities include greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill. If you are able to perform well in fast-paced environments, we’d like to meet you. To be a successful Waiter or Waitress, you should be polite with our customers and make sure they enjoy their meals. You should also be a team player and be able to effectively communicate with our Kitchen Staff to make sure orders are accurate and delivered promptly.

Keep in mind that Waiter/Waitress duties may require working in shifts and/or occasionally during weekends and holidays.

Ultimately, it is the duty of our Waiters/Waitresses to provide an excellent overall dining experience for our guests.


•    Greet and escort customers to their tables
•    Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
•    Prepare tables by setting up linens, silverware and glasses
•    Inform customers about the day’s specials
•    Offer menu recommendations upon request
•    Up-sell additional products when appropriate
•    Take accurate food and drinks orders, using a POS ordering software,order  slips or by memorization
•    Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
•    Communicate order details to the Kitchen Staff
•    Serve food and drink orders
•    Check dishes and kitchenware for cleanliness and presentation and report any problems
•    Arrange table settings and maintain a tidy dining area
•    Deliver checks and collect bill payments
•    Carry dirty plates, glasses and silverware to kitchen for cleaning
•    Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
•    Follow all relevant health department regulations
•    Provide excellent customer service to guests

•    Proven work experience as a Waiter or Waitress
•    Hands-on experience with cash register and ordering information system (e.g. Revel POS or Toast POS)
•    Basic math skills
•    Attentiveness and patience for customers
•    Excellent presentation skills
•    Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
•    Active listening and effective communication skills
•    Team spirit
•    Flexibility to work in shifts
•    High school diploma; food safety training is a plus
•    Age: Btw 22-28
•    Physic: Attractive physical appearance
•    Experience: 2yrs and above


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