Job Description

Job Description/Requirements

Department    Restaurant & Bars
Reports To    Restaurant & Bars Manager

GENERAL JOB DESCRIPTION
•    Under the direction of the Restaurant & Bars Manager, manage and co-ordinate R&B operations to provide efficient, prompt, courteous, trouble free and proactive service to guests.
•    As an R&B Waiter, you are responsible for providing guests with food and drinks in an efficient manner to deliver an excellent guest experience in our all-day dining restaurant, (breakfast, lunch, dinner). Furthermore, you will be part of our in room dining team that delivers a high standard room service experience. 
•    An R&B Waiter will be required to strive and achieve departmental targets. More specifically, you will be responsible for performing the following tasks to the highest standards.

KEY PERFORMANCE & EVALUATION AREAS
•    Welcome guests in a polite and friendly manner.
•    Ensure all tables receive their food and beverages as requested.
•    Explain menu + wine suggestions.
•    Maintain cleanliness of all equipment used during the shift.
•    Ensure mise-en-place is well stocked at all stations.
•    Follow cash handling procedures.
•    Manage guest queries in a timely and efficient manner.
•    Follow the brand standards.
•    Ensure cleanliness of work areas.
•    Comply with hotel security, fire regulations and all health and safety legislation.
•    Be environmentally aware.
•    Assist other departments/ outlets wherever necessary and maintain good working relationships.
•    Maximize revenue and increase average spend per person through up selling and maintaining high customer service standard.

KEY PERFORMANCE INDICATORS (KPI’s)
•    Identifying service problems or issues before they arise.
•    Displaying a positive, friendly and informal manner with others.
•    Showing a sense of urgency on behalf of others and actions requests quickly.
•    Undertaking work in a well-organize and systematic way.
•    Working effectively with colleagues and other departments.
•    Striving for excellence by paying attention to important detail.
•    Ensuring promises are kept by following through on requests.
•    Making sure all the perishable products are tagged well with the shelf life.
•    Daily recording of breakages at the wash-up area
•    Ensuring correct orders are taken in relation to food and beverage
•    Reporting all guest feedback to the supervisors
•    Ensuring suggestive selling to increase revenue and productivity
•    Ensuring to attend all relevant briefings to be updated with all events in the hotel
•    Ensuring to be equipped with all product knowledge in relation to food and beverage.
•    Ensuring guest satisfaction by using the ACRS approach
A-uthenticity, C-raftsmanship, R-esourcefulness, S-parkle

EDUCATION & TRAINING
•    A diploma in hotel management, or a certificate /diploma in F&B Service from a recognized tourism industry.
•    A relevant degree is an added advantage.
 
EXPERIENCE
•    A minimum of two years’ experience in a similar position at a comparable operation.       
•    Previous Food & Beverage experience in 4/5-star hotel or high-quality restaurant.

SKILLS       
•    Fluent in English language, written and spoken.
•    Welcome guests in a polite and friendly manner.
•    Ensure all tables receive their food and beverages as requested within brand standards timing.
•    Explain menu + wine suggestions.
•    Maintain cleanliness of all equipment used during the shift.
•    Ensure mise-en-place is well stocked at all stations.
•    Follow cash handling procedures.
•    Manage guest queries in a timely and efficient manner.
•    Follow the brand standards.
•    Ensure cleanliness of work areas.
•    Comply with hotel security, fire regulations and all health and safety legislation.
•    Be environmentally aware.
•    Assist other departments/ outlets wherever necessary and maintain good working relationships.
•    Maximize revenue and increase average spend per person through up selling and maintaining high customer service standard.
•    Show complete knowledge of all food and drink menu’s and readiness to explain and recommend food and drinks contents.

ABILITIES
•    Ability to comply with all Food and Beverage brand standards.
•    Able to work constructively in a fast-paced work environment.
•    Able to maintain a calm, professional and supportive demeanor under pressure.
•    Able to be a proactive, problem solving, team player.
•    Able to create a positive working environment among the staff.
•    Able to be a mentor towards other staff members.
•    Able to work varying shifts and days as business needs dictate.                
•    Able to multi task.                                   
•    Able to meet deadlines.                               
•    Able to meet financial targets.
•    Willingness to develop team members and self.
•    Flexibility to respond to a range of different work situations.
•    Passion for delivering exceptional levels of guest service.

Candidates must be able to present the following documents:
1. Up to date Certificate of Good Conduct,
2. Valid NHIF card.
3. Valid NSSF card.
4. Health Clearance Certificate.
5. Certificate of Service from previous employers
6. Education & Training Certificates where applicable
    
Disclaimer:    This job description reflects the management’s assignment of essential functions; nothing herein restricts the management’s right to assign or reassign duties and responsibilities to this job at any time.

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