Job Description

Wananchi Group

Job Title: IT Helpdesk Assistant

Department: IT Department

Location: Gateway Park

Employment Status / Type: Full Time

Position Reporting to: IT Manager

Manages Others: No

Job Purpose / Summary: Assist in the management of all day to day IT issues that include; LAN related activities, Office automation issues and Business application support for Wananchi Group Staff.

Key Roles:

• Timely Resolution of Service Desk Requests


• User end LAN support and troubleshooting


• Office application installation, support


• Hardware preventative maintenance and repairs


• System User management


• Process documentation


• System Upgrades

Requirements

The ideal candidate will have excellent IT skills, including Microsoft Word, Excel, Outlook and Internet.

The ability to communicate effectively and handle telephone calls proficiently is essential, as is experience of working in an administrative role.

• Able to deal confidently with a wide range of people in difficult circumstances.


• Ability to diagnose & solve problems in an efficient manner.


• Ability to demonstrate experience of effective communication with customers via a range of different channels.


• Attention to detail.


• Possess a confident & professional manner with strong interpersonal skills.


• Confidence to engage with staff on all levels, self-motivated & capable of working on own initiative as well as part of a small team.


• Good understanding of Microsoft Platforms.


• Good working knowledge of browser technologies.

Qualifications:

• Degree in IT related field


• 1-year experience


• Can work under high pressure environment


• Be honest, flexible, committed and fast learner


• Integrity and personal organization planning skills


• Valid certificate of good conduct

Key Performance Indicators

• Response time to helpdesk tickets


• Ticket closure


• Submission of daily / weekly / monthly reports

How to Apply

Interested and qualified candidates to submit their applications including a detailed CV and day time telephone contact to recruit@ke.wananchi.com on or before 25th August 2022.

The subject line should read IT Helpdesk Assistant.

Wananchi Group is an equal opportunity employer and will offer competitive remuneration and benefits to the right candidate.

Only short-listed candidates will be contacted.

Note: Canvassing will lead to automatic disqualification.

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