Wananchi Group Planning and Data Analyst Job in Nairobi, Kenya 2019

  • Published date: April 26, 2019
  • Category: Quality Control & Assurance
    • Location: Nairobi, Nairobi
  • Jop type:
  • Salary: Ksh Not mentioned
  • Company name: Jobs in Kenya

Job Description

Wananchi Group Planning and Data Analyst Job in Nairobi, Kenya 2019


Career Employment Wananchi Group Planning and Data Analyst Nairobi Kenya May 2019 


 

Wananchi Group (K) Ltd


Job Title: Planning and Data Analyst


Job Purpose / Summary: Reporting to Head of Customer Experience, the Planning & Data Analyst is expected to turn data into information and information into insights to guide business decisions.


The Analyst will conduct full operations lifecycle activities to include requirements analysis and design, develop analysis and reporting capabilities, and continuously monitor performance and quality control plans to identify improvement areas.


Key Performance Indicators:



  • Provide weekly, monthly and annual forecasts and resource planning in order to support the department performance objectives

  • Interpret data, analyze results using statistical techniques and provide ongoing reports

  • Identify, analyze, and interpret trends or patterns in complex data sets

  • Generate and distribute management reports (periodic and ad hoc) in an accurate and timely manner

  • Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality

  • Acquire data from primary or secondary data sources and maintain databases/data systems

  • Review system reports and performance indicators to locate improvement opportunities on process, service and resource planning

  • Work closely with management to prioritize business and information needs

  • Defining inputs for ad hoc Business Case justification

  • Analyze business information to identify process improvements for increasing business efficiency and effectiveness

  • Participate in cross-functional meetings to resolve recurring customer issues

  • Link to IT & other source departments on system issues relating to reporting

  • Ensure there is a recovery plan on data relating to customer support operations

  • Manage the information systems through defining data entry & extraction points

  • Define system access matrixes for Team as per security and IT Policies

  • Provide customer support and assistance in issue troubleshooting and resolution


Experience & Background Needed



  • A good understanding of customer support resources, forecasting and planning techniques and how their successful deployment can deliver step change in the customer experience and operation efficiency

  • 2 years’ experience in a large 24/7 and diverse customer support operation, preferably in ICT sector

  • Experience with Workforce Management technologies, preferably within a multi-site or multi-skilled, complex telephony environment

  • Recent and demonstrable experience in data analysis, reporting and planning

  • Technical expertise regarding data models, database design development, data mining and segmentation techniques

  • Knowledge of statistics and experience using statistical packages for analysing large datasets (Excel, SPSS, SAS etc)

  • Added advantage – reporting packages (Business Objects etc), databases (SQL etc), programming (XML, Javascript, or ETL frameworks)

  • Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy

  • Adept at queries, report writing and presenting findings

  • BS in Mathematics, Economics, Computer Science, Information Management or Statistics


How to Apply


Interested and qualified candidates to submit their application including a detailed CV and day time telephone contact to recruit@ke.wananchi.com on or before 30th April 2019.


The subject lines depending on the application should be Planning and Data Analyst.


Wananchi Group is an equal opportunity employer and will offer competitive remuneration and benefits to the right candidate.


Only short-listed candidates will be contacted.


Note: Canvassing will lead to automatic disqualification.

Share by email Share on Facebook Share on Twitter Share on Google+ Share on LinkedIn Pin on Pinterest

Apply Now

Related jobs

  • Aga Khan University Hospital Quality Advisors Jobs in Nairobi, Kenya 2019
    Jobs in Kenya

    Aga Khan University Hospital Quality Advisors Jobs in Nairobi, Kenya 2019 Career Employment Quality Advisors Nairobi Kenya May 2019    The Aga Khan University Hospital Quality Advisors 2 Positions Aga Khan University Hospital, Nairobi is a ...

    April 26, 2019

    Ksh Not mentioned


    Apply Now

  • Internal Risk and Quality Assurance Officer Job in Kenya 2019
    Jobs in Kenya

    Internal Risk and Quality Assurance Officer Job in Kenya 2019 Career Employment Internal Risk and Quality Assurance Officer Nairobi Kenya April 2019  Sheer Logic Management Consultants is seeking to engage a dynamic individual for Internal Risk ...

    April 15, 2019

    Ksh Not mentioned


    Apply Now

  • Quality Control Analyst Jobs vacancy Kenya 2019
    Jobs in Kenya

    Quality Control Analyst Jobs vacancy Kenya 2019 Career Employment Quality Control Analyst Nairobi Kenya April 2019 Job Summary Responsible for testing the quality of raw materials, in process samples and finished products and validation to preset sta...

    April 4, 2019

    Ksh Not mentioned


    Apply Now