Wananchi Group Quality Control Supervisor Job in Nairobi, Kenya 2021

  • Published date: September 30, 2021
  • Category: Quality Control & Assurance
    • Location: Nairobi, Nairobi
  • Jop type:
  • Salary: Ksh Not mentioned
  • Company name: Jobs in Kenya

Job Description

Wananchi Group (K) Ltd


Job Title: Quality Control Supervisor


Department: Technical


Location: Nairobi, Kenya


Employment Status / Type: Full Time


Position Reporting to: Head of Service Delivery


Manages Others: No


Titles & Number of Staff Managed: N/A


Job Purpose / Summary: Reporting to Head of Service Delivery, Quality Control Supervisor will be in charge of service delivery operations in a designated region & will perform roles including managing installations, subscriber maintenance, tracking quality of workmanship and interface with Service Delivery Contractor stakeholders.


S/he will also work closely with WGK in-house teams which includes Customer Experience, Commercial and technical departments.


Key Roles & Responsibilities


Working closely with all Wananchi Group Teams (B2B and B2C) including Dispatch, Commercial, and Customer Experience department to identify and coordinate cable, Gpon, Satellite and Radio technologies, the Quality Control Supervisor will:-



  • Recruit, train and inspect teams ensuring enough capacity is attained to handle Service delivery operations.

  • Track quality of installations and ensure minimum subscriber support visits including controlling repeat site visits on support tickets and newly installed subscribers.

  • Ensure tickets assigned to teams meets agreed SLA with no missed appointments experienced by customers.

  • Handle technical escalations and support contractors on cases that require WG intervention which includes engineering, network maintenance and construction issues.

  • Follow up on preventive maintenance including clean up, surveillance and identifying emerging issues on the network that might be a threat on quality.

  • Negotiate access with property management/Owners in order to roll out Wi-Fi stations in their relevant properties.

  • Compile and prepare daily, weekly and monthly reports timely with clear dashboards for operations and strategic decision making.

  • Work in close relationship with Customer Experience and commercial ensuring support and feedback is shared on issues that require technical intervention.

  • Handle B2B support tickets (SimbaNET, WTL and ISAT) on need be cases (Country wide).


Required Qualifications, Skills & Experience:



  • A B.Sc. degree or advanced diploma in a technical field from a reputable institution with at least 3 years of relevant technical experience and background.

  • Considerable knowledge and skill in regards to HFC and GPON, Satellite and Wireless Technologies.

  • Knowledge and experience in analyzing complex network topologies and customer management skills.

  • Proficiency in Excel and presentation dashboards templates will be an added advantage

  • Must be of very high integrity and uphold high ethical standards and honesty.

  • Possess a valid and clean driving license (and motorcycle experience


How to Apply


Interested candidates to send updated CV to recruit@ke.wananchi.com with the job title ”Quality Control Supervisor” as the subject line not later than 4th October 2021.


Wananchi Group is an equal opportunity employer and offers competitive remuneration and benefits to the right candidate.


Only short-listed candidates will be contacted.

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