Job Description

IT Technical Assistant Job, IT Kenyan Job Vacancies February, 

Established in 1988, African Economic Research Consortium is a premier capacity building institution in the advancement of research and training to inform economic policies in sub-Saharan Africa. AERC’s mission rests on two premises: first, that development is more likely to occur where there is sustained sound management of the economy; second, that such management is more likely to happen where there is an active, well-informed cohort of locally based professional economists to conduct policy-relevant research. AERC builds that cohort through a programme that has three primary components: research, training, and policy outreach. The organization integrates high quality economic policy research, postgraduate training, and policy outreach within a vast network of researchers, universities, and policy makers across Africa and beyond. We are seeking to recruit an IT Technical Assistant, to be based in Nairobi, Kenya. The position will report to the IT Administrator in the IT department for a period of three months.

Overall Job Purpose

 The overall purpose of the role is to support in computer operations and user and desktop support (hardware and software). The incumbent will carry out a variety of tasks which include information technology support duties to ensure smooth delivery of technology services. He/she will monitor, operate, or coordinate and assist others in the operation of computer hardware, software, and peripherals in order to achieve desired results.

 Responsibilities

• Provide IT helpdesk support and ensure timely and responsive operational support that meets the prescribed SLA’s.


• Installation, operation, and maintenance of computer systems and other technologies, such as communication systems.


• Configure hardware and software, set up peripherals such as printers or routers, repair equipment, and provide daily support for computer network users.


• Write and compile reports, track inventory and evaluate new technologies.


• Assist in routine tasks, such as backing up data, monitor network and systems, servers and peripherals, etc.


• Work with end users to define system requirements, identify a suitable digital library system and provide technical support for its implementation.


• Assist with carrying out general user awareness and training geared towards improving adoption of IT across the organization.


• Continuous updating of the ICT asset and software inventory.


• Provide updates to your supervisor on status of support work.


• Perform any other duties that may be assigned by your immediate supervisor.

 Qualifications

• Bachelor’s Degree in Computer Science, Information Technology or related field.


• At least two (2) years’ experiences in software development and IT user support.

 Key Skills and Competencies

• Working knowledge of Microsoft Office 365 Products


• Experience with WordPress,NET and/or PHP developments


• Network Support Experience


• Strong understanding of PC hardware set-up and configuration.


• Customer service orientation


• Team Player


• Good communication skills

How to Apply

 All applications must include a cover letter and a resume which has at least three referees which should be sent to recruitment@aercafrica.org by Wednesday 16^th February 2022.

Due to the expected volume of applications, AERC will only enter further correspondence with short-listed candidates.

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