Call Centre Officer Job, Latest Sales and Marketing Job Vacancies In Kenya, Call Center Jobs In Kenya, Credit Management Jobs in Kenya, Debt Collection Jobs In Kenya

Function / Department: Call Center
Reports To: Team Manager
Job Purpose: To ensure timely collection of outstanding debts as per agreed terms and limits.

Key Responsibilities

• Perform various duties on assigned accounts such as recording, verification and validation of customer’s details as received from clients.


• Advise customer on ways of clearing their debts while communicating with them on the importance of paying their debts and consequences of non-payment.


• Act as a mediator for disputes between customers and principals/Clients


• Locate and notify customers on defaulted accounts by mail, telephone, or scheduled visits in order to ask for payments


• Deliberate with customers by telephone or in-person to determine reasons for overdue payments and to review the credit terms for easier settlement of debts.


• Initiate the clearance process on cleared debts once you receive payment proof and have the same uploaded by the relevant department.


• Provide customers with their correct account details e.g. balances, account numbers etc.


• Maintaining data integrity and keep customer details confidential.


• Attend to customers during scheduled/unscheduled meetings.


• Record information about the financial status of customers and status of collection efforts in the company’s system.


• Respond to all correspondences e.g. e-mail, telephone, postal mail.


• Organize, manage and implement the most suitable debt recovery method and techniques.


• Negotiate credit extensions if and when required.


• Preparation of reports as required.

Qualifications

• Possession of a Diploma in any field from a recognized institution with at least 1-2 years’ experience in Collection/Credit or Sales and Marketing environment (Diploma (Banking/Credit management background will have an added advantage)


• Strong analytical power, good problem-solving skills and ability to work under immense pressure.


• Good communication and interpersonal skills to manage stakeholders.


• Fluency in both spoken and written English is a must.


• Computer literate & English proficiency.

How To Apply

If you are interested, send your resume/CV to careers@finleyltd.com