Case Manager (Fixed Term) - FAK at Absa Bank Limited
- Published date: April 14, 2024
- Category: Management & Business Development
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- Location: Nairobi, Nairobi
- Jop type:
- Salary: Ksh Not mentioned
- Company name: Jobs in Kenya
Job Description
Job Summary
To guide customers with their questions and addresses issues regarding products or services at the 24-hour contact centre, which includes but not limited to:
Job Description
- Immediate management of inbound and outbound calls in line with contact centre call guidelines/etiquette and provide solutions to customers in a professional way within the stipulated TATs.
- Escalate All complaints/feedback triggered via calls to respective departments or to the line manager for further action.
- Promote the FAK medical products by offering guidance to the prospective customers.
- Respond to the insured customers about benefits inquiries.
- Guide the insured Members about their benefits management, advise about the appropriate service providers and other related member benefit matters.
- Negotiate costs with service providers for sustainable costs containment.
- Carry out outbound calls and follow ups for the post hospitalized members.
- Handle any other tasks as assigned by the line manager
Qualifications and Experience
- A bachelor’s degree or diploma in nursing or clinical Medicine and Surgery
- Minimum of 1- 2 years’ experience in a similar role.
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
Method of Application
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