Ava Pharmacy is a retail outlet located at the Hub Karen specializing in pharmaceuticals, health supplements and beauty products and services. The Company has been operational since 2016 and is run by two Pharmacists as Co-Managing Directors. AVA Pharmacy has successfully managed to cut a niche for its impeccable service delivery, quality assurance and has highly raised the bar for Pharmacy services in the Country and region as a whole. It has become the gold standard in pharmacy retailing.

Position Overview:

We are looking for an efficient, courteous Accounts Assistant / Cashier who possesses excellent customer service skills. The Cashier will scan the customer’s selections, ensure that prices and quantities are accurate, accept payments, issue receipts, answer inquiries, and provide helpful information to customers products, promotions, or item location. You will also respond to complaints, process refunds or exchanges of items, and maintain a clean workspace.

Reporting Relationship:

• You will directly report to the Store Assistant Manager or to the duty Pharmacist


• You also have a cooperative relationship with the Accountant

To succeed as a Accounts Assistant / Cashier, you should have a strong work ethic and high level of accuracy.

You should be responsible, attentive to customer needs, and committed to providing excellent service.

Able to work within a 9:00 am to 9:00 pm schedule all days of the week.

Good at book keeping and accounting.

Must have certificate of good conduct.

Responsibilities:

1. Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations.


2. Operating scanners, scales, cash registers, and other electronics.


3. Balancing the cash register and generating reports for credit and debit sales.


4. Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.


5. Processing refunds and exchanges, resolving complaints.


6. Bagging or wrapping purchases to ensure safe transport.


7. Following all store procedures regarding coupons, gift cards, or the purchase of specific items.


8. Maintaining a clean workspace.

Education, Knowledge and Qualities Required:

• Ideal candidate holds a Finance, Business or related degree (preferably followed by accounting CPA courses) and is familiar with accounting software packages.


• Previous retailing or service industry experience is required


• Previous pharmacy experience is desirable; OTC sales and customer service experience advantageous


• Be passionate about working in Pharmacy Retail


• Be capable of building rapport with customers and offering them compelling reasons to return to us


• Have excellent communication skills and interpersonal skills


• Have a positive can do attitude and a willingness to learn


• Should be extremely courteous and observe high level of mobile phone courtesy while on the selling floor – Excuse themselves when taking personal phone calls or using the internet on the phone


• Phone etiquette is extremely crucial, it is expected that personal calls and internet browsing on mobile devices is restricted to absolute minimum


• You are expected to restrain from constant movement into and out of the pharmacy while at work and are expected to inform your superior when stepping out for long periods.


• You are required to acquaint yourself with the laid down “AVA Pharmacy Customer Care SOPs”


• You are required to furnish the management with your NSSF, NHIF and PAYE details at earliest opportunity possible

Special Skills Required:

• Basic Math Skills


• Excellent interpersonal communication


• Ability to effectively manage your time and prioritize tasks


• Strong product knowledge and understanding of target customers


• Professional telephone etiquette


• Ability to resolve customer disputes in a patient manner


• Teamwork: you will have the opportunity to become part of a highly professional and dynamic team and your input in all areas relevant to the development of the team will be crucial. You are required to acquaint yourself with laid down procedures for conflict resolution.

CONDITIONS

1. This is a full time position, with expected 44 working hours weekly


2. A shift schedule will be formulated between you and the Accountant on a monthly or need be basis which should give provision for the cash till to be covered at all times


3. Your Annual leave days will be 21 working days and as may be arranged with the management.


4. You will be eligible for annual leave after the completion of 15 months of service – includes 3 months probation period


5. You allowable Maternity leave days will 90 days inclusive of the current year’s annual leave days.


6. Your shift may include days designated as public holidays as it’s a leasehold requirement that the premises remains open on all days of the year.


7. You will be required to actively participate in all set CME trainings even in instances where you may be required to attend when not in a scheduled shift.


8. Since shifts will be set no lunch break is provided. However brief snacking periods (no more than 15 minutes) are allowable so long as they are taken in turns – there should not be two people in the kitchen at any one time.

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