• The position will report to the Managing Director and will be responsible for developing and implementing strategies to shape the organization’s public image as well as create structures for use in monitoring and evaluating performance for business sustainability.

Key responsibilities:

• Design and implement strategies to achieve and maintain positive corporate image and brand


• Develop and disseminate stakeholders’ engagement protocols as well as build relationships with stakeholders to achieve and maintain a positive reputation for the organization


• Coordinate execution of corporate governance-related activities in the Managing Director’s Office for effective implementation


• Coordinate implementation of the strategic plan across the organization to achieve desired results


• Develop and deploy a monitoring, evaluation and reporting framework for implementation of the organization’s strategic plan


• Develop and implement a performance framework for operational areas in the organization to ensure efficient, effective and consistent execution of business processes


• Develop and implement best practise programmes to promote operational excellence culture


• Develop, deploy and evaluate implementation of corporate communication strategies, both internal and external, in line with corporate mission and vision


• Manage media relations strategy to enhance goodwill and positive coverage for the organization


• Develop and implement Corporate Social Responsibility programmes

Job requirements:

• Bachelor’s Degree in Public Relations, Industrial Relations, Communication Studies, Social Science or related field


• Master’s Degree in Business Administration (Operations or Strategic Management), Supply Chain or related field


• Membership to a relevant professional body


• At least 7 years of experience in leadership/management in a similar role


• Functional skills; Excellent planning, organizational and workflow direction skills, Negotiation skills, Excellent oral and written communication skills, Data Analytics, Reporting skills both written and visual (Dashboards); Working knowledge in quality management techniques (Total Quality Management, Kaizen, Lean or Six Sigma) and Business Process Re-engineering