Customer Care Officer at Volt Management Services Limited

  • Published date: May 2, 2024
  • Category: Customer Service & Support
    • Location: Nairobi, Nairobi
  • Jop type:
  • Salary: Ksh Not mentioned
  • Company name: Jobs in Kenya

Job Description


  • Sales Transactions: Process sales transactions accurately and efficiently. Handle cash, credit card, and digital payment methods following established procedures.

  • Prospecting, Upselling and Cross-Selling: Identify opportunities to sell, upsell and cross-sell products based on customer needs and preferences. Maximize revenue by suggesting complementary items.

  • Inventory Management: Keep track of available stock and inform customers about product availability. Place orders for out-of-stock items as necessary.

  • Maintain Presentable Workspace: Ensure the front o ce/ counter area is clean, organized, and well-stocked with promotional materials and product information.

  • Record Keeping: Maintain accurate records of sales transactions, customer interactions, and any relevant information. Assist with maintaining the customer database.

  • Handle Returns and Exchanges: Process returns, exchanges, and refunds according to Company policies, striving to resolve issues to the customer's satisfaction.

  • Follow Security Procedures: Adhere to security measures, such as verifying customer identities and preventing fraudulent transactions.

  • Collaborate with Team: Work closely with colleagues in the sales team, management, and other departments to ensure seamless operations and effective communication.

  • Any other duties as assigned by line manager, H.O.D.

Skills & Experience

  • Education: A diploma or equivalent is required. Additional education or training in customer service or sales is a plus.

  • At least three (3) years of work experience in customer service, retail, or sales is advantageous.

  • Familiarity with point-of-sale (POS) systems is a plus.

  • Customer-Focused: Strong customer service skills with a focus on providing a positive and welcoming customer experience.

  • Experience in excel, google sheets and sales reports.

  • Sales Abilities: Ability to identify sales opportunities and effectively communicate product benefits to customers.

  • Adaptability: Comfortable working in a fast-paced environment and handling multiple tasks simultaneously.

  • Attention to Detail: Accurate in processing sales transactions and maintaining records.

  • Problem-Solving: Ability to handle customer inquiries, concerns, and complaints with a solution-oriented approach.

  • Team Player: Willingness to collaborate with colleagues to achieve team and company goals.

  • Professional Appearance: Maintain a neat and professional appearance in line with company guidelines.


Method of Application

Interested and qualified? Go to Volt Management Services Limited on to apply


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