RESPONSIBILITIES:

• Sales Transactions: Process sales transactions accurately and efficiently. Handle cash, credit card, and digital payment methods following established procedures.


• Prospecting, Upselling and Cross-Selling: Identify opportunities to sell, upsell and cross-sell products based on customer needs and preferences. Maximize revenue by suggesting complementary items.


• Inventory Management: Keep track of available stock and inform customers about product availability. Place orders for out-of-stock items as necessary.


• Maintain Presentable Workspace: Ensure the front o ce/ counter area is clean, organized, and well-stocked with promotional materials and product information.


• Record Keeping: Maintain accurate records of sales transactions, customer interactions, and any relevant information. Assist with maintaining the customer database.


• Handle Returns and Exchanges: Process returns, exchanges, and refunds according to Company policies, striving to resolve issues to the customer's satisfaction.


• Follow Security Procedures: Adhere to security measures, such as verifying customer identities and preventing fraudulent transactions.


• Collaborate with Team: Work closely with colleagues in the sales team, management, and other departments to ensure seamless operations and effective communication.


• Any other duties as assigned by line manager, H.O.D.

Skills & Experience

• Education: A diploma or equivalent is required. Additional education or training in customer service or sales is a plus.


• At least three (3) years of work experience in customer service, retail, or sales is advantageous.


• Familiarity with point-of-sale (POS) systems is a plus.


• Customer-Focused: Strong customer service skills with a focus on providing a positive and welcoming customer experience.


• Experience in excel, google sheets and sales reports.


• Sales Abilities: Ability to identify sales opportunities and effectively communicate product benefits to customers.


• Adaptability: Comfortable working in a fast-paced environment and handling multiple tasks simultaneously.


• Attention to Detail: Accurate in processing sales transactions and maintaining records.


• Problem-Solving: Ability to handle customer inquiries, concerns, and complaints with a solution-oriented approach.


• Team Player: Willingness to collaborate with colleagues to achieve team and company goals.


• Professional Appearance: Maintain a neat and professional appearance in line with company guidelines.