Customer Service Executive at Reckitt Benckiser

  • Published date: March 29, 2024
  • Category: Customer Service & Support
    • Location: Nairobi, Nairobi
  • Jop type:
  • Salary: Ksh Not mentioned
  • Company name: Jobs in Kenya

Job Description

About The Role

  • Maintains the highest standards of customer service by immediately attending to and resolving customer issues.

  • Ensuring that all customers receive their deliveries on time and in full, that any potential failure is reported to the customer before they report it to us.

  • Order tracking against monthly set targets.

  • Communication with customers and sales team on order status and dispatch dates.

  • Develops and implements business process initiatives to optimize departmental operations in accordance with overall business objectives.

  • Developing standard operating procedures (SOPs) for Customer service, logistics management, and order fulfilment to meet operational goals.

  • Overseeing daily order fulfilment activities, including order processing, picking, packing, and shipping preparation.

  • Track inventory levels to prevent stock-outs and/or deadstock.

  • Maintaining positive and mutually beneficial relationships with DBs and sales team.

  • Providing data-backed and actionable updates to senior management to improve order fulfilment SLAs and vendor performance.

Your Responsibilities

  • Experience of managing the fulfilment operation, customer service and order fulfilment

  • Experience in handling customer complaints over the phone and written formats.

  • Proven track record of analytical, interpersonal, leadership, and project management skills

  • Prior experience and familiarity with warehouse operations, Experience of managing 3rd party fulfilment & delivery partners.

  • Experience of driving operational KPIs and targets

  • A strong customer-oriented focus

  • Experience of working cross-functionally with other departments by building relationships to achieve shared goals.

  • Experience of introducing and/or improving new processes within a growing business

  • Innovative – You can “think outside the box” and are always looking for the next opportunity.

  • Fun - You have a positive outlook and can contribute to a culture of having fun and enjoying the work we do.

The Experience We're Looking For

  • Strong Verbal, interpersonal and written communication skills.

  • Advanced skillset in Excel analytics, and PowerPoint.

  • JDE experience in order processing & WMS competency

  • Team player with the ability to work in a fast-paced environment.

  • Able to drive continuous improvement at all organizational levels.

  • Ability to effectively communicate at all levels with internal & external stakeholders and suppliers.

  • Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude.

  • Ability to be flexible to handle multiple priorities and to work limited overtime as necessary.

  • Well-developed oral and written communication skills and interpersonal skills in order to effectively instruct employees, and also effectively file reports to the upper management of the organization.

  • A bachelor’s degree in supply chain management, Logistics, Business Administration, or any field related to logistics management.

  • At least 3+ years of professional experience is also required.

  • High computer literacy, which involves being able to work with Microsoft packages.

  • Ability to influence individuals and teams to achieve set or desired goals and objectives.

  • Good people management, motivation, and negotiation skills.

  • Good planning and processing skills.

The Skills For Success

  • Supply Chain Management, Business Partnership, Collaboration, Partnership building, Relationship management, Business acumen, Productivity management, Project management, Improve business processes, Advanced analytics, Data analytics, Customer service management, Manufacturing excellence.


Method of Application

Interested and qualified? Go to Reckitt Benckiser on to apply


Share by email Share on Facebook Share on Twitter Share on Google+ Share on LinkedIn Pin on Pinterest

Apply Now

Related jobs

  • Customer Service Trainee at Poa Internet
    Jobs in Kenya

    Mission Statement for the Role:  To be the face of Poa Internet, on a daily basis for customers reaching out to us through our omnichannel customer experience channels. Overall Responsibility:  Receive, document and resolve inbound requests...

    March 27, 2024

    Ksh Not mentioned

    Apply Now

  • Customer Service Assistants - 2 Positions at Mount Kenya University
    Jobs in Kenya

    Qualification Education and Experience  Must have: Bachelor’s degree Communication/Marketing/Public relations or in any other related area of specialization One (1) year experience in a customer support role Must be Computer Literate.; OR ...

    March 27, 2024

    Ksh Not mentioned

    Apply Now

  • Customer Relations Officer at The Nairobi Women’s Hospital
    Jobs in Kenya

    Job Description:  Reporting to the Hospital Manager with matrix reporting to the Head of Business Development, Marketing and Communication, this position is responsible for growing the business unit through developing and executing marketing and...

    December 4, 2023

    Ksh Not mentioned

    Apply Now