Customer Experience Representative Job, Current Customer Service Kenyan Jobs,
The Customer Experience Representative will act as a liaison between Tenakata and Customers, provide information about Tenakata’s product/services , answer questions, and resolve any emerging problems that our customer’s might face with accuracy and efficiency.
A successful Customer Experience Representative is expected to adapt to the fast-paced culture of both the company, the market and the customers we serve
Our customers are entrepreneurs. As a company, we are committed to aiding them in achieving their financial goals. It is imperative that the Customer Experience Representative be passionate equally, to our customer’s and company’s goals.
Responsibilities
- Manage contact center (Calls, Emails, WhatsApp, Feedback Forms, Social Media, Emails etc) and meet all quotas
- Assisting BDOs in the recruitment processes through collection of baseline data of the MSMEs
- Assisting MSMEs in completion of processes within the Tenakata App
- Identify and assess customers’ needs, researching, and analysing market trends, competitor analysis, and other relevant information.
- Build sustainable relationships and trust with customer accounts through open and interactive communicatio
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions and any other necessary information through the Tenakata Admin/CRM system
- Carrying out customer satisfaction surveys to help to identify areas for improvement
- Perform other crosscutting duties as assigned.
Knowledge, Skills and Experience required:
- At least 3 years proven customer support experience
- Preferably a Bachelor’s degree
- Proficiency with Microsoft Office Suite
- Excellent communication (both written and spoken) and presentation skills
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Flexible and adaptable to changing priorities, able to effectively deal with people at all levels inside and outside of the Company
- Ability to multitask, prioritize, and manage time effectively
- Ability to go the extra mile to achieve company goals
- Business and Technology savvy individual
- Ability to manage social media platforms will be an added advantage.
How To Apply
Qualified candidates should apply via email with a Cover letter and a detailed CV highlighting relevant experience, current physical address and a daytime phone contact and the names of three professional referees to jobs@tenakata.com cc jkamau@tenakata.com with the subject line as the position applied for.
Available to start on the 1st week of October.
