Job Description

Vacant Position: Customer Satisfaction Associate

Location: Nairobi

Reporting to: General Manager

Duties and Responsibilities

• Moderating and screening written user content on profiles


• Moderating and screening user-submitted photos


• Handling online support requests.


• Responding to incoming calls and chats.


• Various support tasks assigned

Job Qualifications

• A passion for Customer Service with outstanding problem-solving skills, documentation skills, quality focus, as well as information analysis skills.


• Ability to work with multiple tabs and multiple browsers efficiently in a web browser-based support system – speed and accuracy are important


• Ability to thrive in a multitasking environment and can adjust priorities on the fly.


• Ability to respond promptly and prioritize workload effectively based on the needs of customers.


• Keen attention to detail and effective time management skills


• Eager to learn, adapt and collaborate at all levels.


• Outstanding work ethics (reliable, motivated, professional, and ability to work under minimum supervision)


• Ability to handle pressure/stress, handle responses to criticism tactfully and maintain a professional demeanor.


• Ability to escalate issues through the appropriate channels – we thrive on feedback.


• Readiness to work in the dating sphere

Job Requirements

• K.C.S.E Minimum of a B-


• Bachelor’s Degree in a business-related field with a 2nd class honors upper


• 1.5 and above years of customer service experience with call center experience as an added advantage.


• An exceptional level of computer literacy especially in MS office.


• Advanced fluency in English both written and verbal – Knowledge of foreign languages will be an added advantage.


• Ability to work in shifts, as we are open 24 hours per day/7 days per week/365 days a year currently with the following shifts available: 7 am to 3 pm, 3 pm to 11 pm, and 11 pm to 7 am.

How to Apply

To apply visit ats.flexi-personnel and submit your application or send your CV to careers@flexi-personnel.com by 31st March 2023.

Indicate the Customer Satisfaction Associate and the expected salary in the email subject.

Our client is committed to creating a diverse environment and is proud to be an equal-opportunity employer.

NB: Flexi Personnel does not charge candidates for job placement.

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