Customer Service Agent Kilimall
- Published date: February 23, 2022
- Category: Customer Service & Support
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- Location: Nairobi, Nairobi
- Jop type:
- Salary: Ksh Not mentioned
- Company name: Jobs in Kenya
Job Description
Job Summary
Solving customer queries.
- Minimum Qualification: Bachelor
- Experience Level: Entry level
- Experience Length: 1 year
Job Description/Requirements
Starting date: Immediately
Who are we?
Kilimall is Kenya’s largest online shopping mall. It was launched in July 2014 with the mission of becoming No.1 E-commerce platform in Africa, and has sites strategically distributed in the three countries namely: Kenya, Uganda and Nigeria.
Kilimall serves a retail-customer base that continues to grow exponentially, offering products that span various categories designed to ensure optimum levels of convenience and customer satisfaction with the retail process; order delivery-tracking, dedicated customer service support and many other premium services.
We invite you to be part of our team by submitting your application to the following role based in Nairobi.
Responsibilities
1) Solving customer queries.
2) Forwarding order issues to relevant departments.
3) Following up on the issues and giving clients feedback.
4) Waiting for feedback from the departments and informing clients.
5) Following up on aftersales, refund, and order delay issues.
Qualifications
- Bachelor degree in Business Administration or an equivalent
- 1 year relevant work experience.
- Be a strong team player with excellent interpersonal skills
- Be able to work well and meet strict deadlines with minimum supervision
- Have a good working knowledge of MS Office applications with strong report writing skills
- Have excellent communication skills, both oral and written
Type of employment: Casual basis.
Should have their personal laptop and be close or around Mombasa Road, Mlolongo, Kitenga or Athi River.
How to Apply
Are you interested in this position and do you meet the minimum requirements?
Apply by sending an email with your CV and a convincing cover letter to recruitment@kilimall.com, by close of business 28th February 2022.
Fresh Graduates are encouraged to apply
Due to the high volume of applications received only short listed candidates will be contacted.
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