Customer Service Associate Job in Nairobi, Kenya 2021
- Published date: November 12, 2021
- Category: Customer Service & Support
-
- Location: Nairobi, Nairobi
- Jop type:
- Salary: Ksh Not mentioned
- Company name: Jobs in Kenya
Job Description
Job Vacancy: Customer Service Associate
Job Location: Nairobi
Industry: Service
Job Responsibilities
- Moderating and screening written user content on profiles
- Moderating and screening user submitted photos
- Handling online support requests.
- Responding to incoming calls and chats.
- Various support tasks assigned
Job Qualifications
- A passion for Customer Service with outstanding problem-solving skills, documentation skills, quality focus, as well as information analysis skills.
- Ability to work with multiple tabs and multiple browsers efficiently in a web browser-based support system – speed and accuracy are important
- Ability to thrive in a multitasking environment and can adjust priorities on the fly.
- Ability to respond promptly and prioritize workload effectively based on the needs of customers.
- Keen attention to detail and effective time management skills
- Eager to learn, adapt and collaborate at all levels.
- Outstanding work ethics (reliable, motivated, professional and ability to work under minimum supervision)
- Ability to handle pressure/stress, handle responses to criticism tactfully and maintain a professional demeanor.
- Ability to escalate issues through the appropriate channels – we thrive on feedback.
- Readiness to work in the dating sphere
Job Requirements
- K.C.S.E Minimum of a B-
- Bachelor’s Degree in a business-related field with a 2nd class honors upper
- 1.5 and above years of customer service experience with call centre experience as an added advantage.
- An exceptional level of computer literacy especially in MS office.
- Advanced fluency in English both written and verbal – Knowledge of foreign languages will be an added advantage.
- Ability to work in shifts, as we are open 24 hours per day/7 days per week/365 days a year currently with the following shifts available: 7am to 3 pm , 3 pm to 11 pm and 11pm to 7 am.
How to Apply
To apply, send your CV only to careers@flexi-personnel.com before 17th November 2021
Clearly indicate the exact position (Customer Service Associate) applied for and your minimum salary expectation on the subject line.
Related jobs
-
Customer Experience & Admin Assistant Job (30K-45K)Jobs in Kenya
Administration Jobs In Kenya. Job Description We are seeking to recruit a self-driven Customer Experience and Admin Assistant to who will be responsible for ensuring that the reception is adequately manned when the Front Office Executives are out of ...
-
Help Desk / Customer Service Intern at NLS Tech Solutions 2021Jobs in Kenya
Help Desk / Customer Service Intern at NLS Tech Solutions Job Summary Log help desk requests into a tracking system as reported by clients. Answer telephone & email requests for technical support. support and facilitate resolution of repor...
-
Sign Language Interpreter Job at Kwale County Assembly BoardJobs in Kenya
Job Summary Assisting physically challenged (Hearing impaired) individuals understand Assembly business., proceedings of the plenary and committees of the assembly Minimum Qualification: Certificate Experience Level: Mid level Experience Length: 3 ye...