Customer Service Associates Jobs in Nairobi, Kenya 2019
- Published date: April 26, 2019
- Category: Customer Service & Support
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- Location: Nairobi, Nairobi
- Jop type:
- Salary: Ksh Not mentioned
- Company name: Jobs in Kenya
Job Description
Customer Service Associates Jobs in Nairobi, Kenya 2019
Career Employment Customer Service Associates Nairobi Kenya May 2019
Job Vacancies: Customer Service Associates
Location: Nairobi
Industry: Service
Key Responsibilities
- Screening and moderating user submitted content, answering support requests and performing support functions.
- Moderating and screening written user content on Profiles
- Moderating and screening user submitted photos
- Answering Online Help Requests
- Answering Incoming Telephone calls and support requests
- Processing Testimonials (depending on language)
- Various support tasks assigned
- Maintaining high level professionalism with clients
Key Skills and Qualifications
- Must be a continuing student from public university i.e. preferably 1st Year or 2nd Year.
- Must be Internet and Computer literate.
- Ability to respond promptly to customer inquiries
- A passion for Customer Service with outstanding problem-solving skills, documentation skills, quality focus, as well as information analysis skills.
- Outstanding work ethics (reliable, motivated, professional and ability to work under minimum supervision)
- Ability to handle and resolve customer complaints promptly
- Ability to work with multiple tabs and multiple browsers efficiently in a web browser-based support system (speed and accuracy are important)
- Knowledge of foreign languages will be an added advantage.
- Must be willing to work on shift and on part-time basis.
Ladies are highly encouraged to apply.
To apply, send your CV only to applications@flexi-personnel.com before 30th April 2019.
Clearly indicate the exact position (Customer Service Associate) applied for and your minimum salary expectation on the subject line.
NB: Flexi Personnel does not charge candidates for job placements.
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