Duties & Responsibilities

Customer Service

• Call customers to get their feedback on the Company’s products and services


• Introduce new products to new and existing clients


• Resolve customer complaints within the given timelines


• Keep records of customer interactions, transactions, comments, and complaints


• Carry out client visits to obtain first-hand information of their experiences on products and services.


• Solve customer issues while on customer visits and escalate as necessary to ensure customer satisfaction.


• Engage customers through tele-sales, generate leads and handover to the sales team


• Analyze customer data, including social media interaction and physical visits

Social Media Marketing

• Create a calendar of events and capitalize on social media events to boost sales.


• Create social media content utilizing a variety of media creation tools in line with current industry best practice


• Define, monitor, and update social media key performance indicators


• Grow and expand the Company’s social media presence into new & emerging social media platforms


• Prepare and share a weekly marketing reports


• Create marketing strategies for bulk-SMSs marketing


• Be aware of both upcoming and future events and capitalize on these to increase sales

Qualifications & Requirements

• Degree in Communication/Public Relations or related field.


• 3-5 years work experience gained in the FMCG industry in customer service/public relations/communications with social media marketing exposure 


• Proficient in graphics & design tools for use in creation of social media content is a MUST


• Excellent skills in creating, writing, editing (photo/video/text) content 


• Proficient in the use of key social media marketing tools 


• Impeccable communication skills both verbal and written 


• Strong analytical and interpersonal skills 


• Ability to build and maintain good customer relationships


• Ability to multi-task, prioritize, and manage time effectively


• Ability to maintain high standards of professionalism at all times


• Ability to work in a team or as an individual with minimal supervision


• Proficient in Microsoft Office and its components